Ascend Marijuana Dispensary in Collinsville, IL
1014 Eastport Plaza Drive
Collinsville, IL 62234
Collinsville, IL 62234
Hours of Operation:
Monday thru Sunday
7AM – 9PM
7AM – 9PM
Payment Methods:
Cash Only
ATM Available On Site
MEDICAL | RECREATIONAL DISPENSARY
Adult Use – ASCEND formally Illinois Supply & Provisions, is a marijuana dispensary location open at 1014 Eastport Plaza Drive in Collinsville, IL 62234.
ASCEND dispensary menu products are available for adult recreational use for people 21 years of age and for Illinois MMJ Patients diagnosed with a Qualifying Condition that received an Illinois MedCard from a Certified MMJ Doctor.
Please enjoy products from this cannabis store responsibly!
ASCEND Dispensary Products
What People Are Saying
Based on 6637 reviews
Dacia S.
1689477517
Red carpet treatment for medical patients. You receive coupons, they explain everything and walk you through the process. They will even print and laminate your permanent card when you get it (since apparently Illinois couldn't spring for that). My first experience using my med card wasn't at all positive. I received no discounts, they didn't even really acknowledge me, I felt rushed and uncomfortable .Ascend staff make you feel seen and respected all the while being friendly and knowledgeable. I have had many different bud tenders and they have all been great. I literally can't say enough positive things about this place. They even have a separate parking lot for medical patients that's close to the building. Overall the staff go out of their way to make sure your experience is a good one.
Shelbie G.
1689371978
I go to this location every couple days and every person is always so nice and helpful. I havent ever gotten bad vibes here. Today I went in and was having a rough day my bud tender pulled 3 dollars out of her own pocket to cover the credit card fee! I have never experienced such kindness. I wanna give Janelle gerlt the biggest shout out for being such a sweet and great person!!! Thank you so so much!Ezra is also amazing!!
Arika C.
1688338893
Everyone was super informative, our cashier Abby N was extremely nice and conversational! The daily deal breakdown is always presented well and I've never had a bad visit. If you're new they explain it, and they're very friendly. Will be coming again 🙂
Travis S.
1687375335
Jess was very helpful and insightful on my visit. Always like coming here. Prices have dropped SIGNIFICANTLY over the last couple years and it is very quick to come in and out. They are much less controlling of IDs compared to the past, overall great store.
Ruth T.
1687289056
This place is awesome with quick service and polite customer reps who are also very knowledgeable. I’ll be back!
Mandy M.
1681485815
Wonderful people wonderful environment. Very helpful and kind. I have only had great experiences with them. Great people great conversations.
Reesa R.
1679009482
My favorite place to shop in IL. Bridgette was super nice! Everybody is always so helpful. Don’t forget to ask about the deals of the day and picks of the week if they don’t beat you to it.
Brad W.
1647968269
I used to not really care for this location but as of the past 6 months I do believe they have new owners or/and management and it shows! The prices certainly reflect fairness and most employees have a positive attitude! Being on a budget and finding good products is very important to me and now, I feel that I can afford to go to Ascend now and feel comfortable when I leave instead of feeling anxious and worried over how much money I just spent on my medication. I do hope that they only get better as each day progresses, growing each day into a very respectfully considerate and honest business! I do hope one day that they have a nice loyalty rewards program that I can take advantage of! It is very nice to have an option as nice as I do with Ascend!
Pam B.
1617759327
I love this place! The employees are super friendly and the experience was great! Super easy to get what you need and go. Now you can just park in the back as well. I've never had a bad experience here! Sunny was the best employee thus far!
Trey G.
1615762724
Just had an awesome experience here!! Nicola is awesome!! She was an absolute joy and very helpful!Next visit see belowPlaced my order and was subbed out. Normally it's customary to inform your customer BEFOREHAND! I didn't find out until I got to my destination. This is not what I wanted and I didn't even get a chance to make a different selection. When she was ringing me out she flashed the package so fast and still called it the wrong name!Awesome staff, even when busy they've been on top of it lately. Love it
Wayne M.
1613127987
An amazing place. Super easy to shop. The staff was extremely helpful and friendly. Hands down the best place I’ve seen in IL. Thank you guys for the helpful suggestions as well! If you were wondering if this is the place for you then stop wondering and go! You’ll thank me later! Shoutout to the wonderful manager who I got to speak with and the sales representative! You guys are top notch!
Danny S.
1612998523
Easy to access from the main roads and nice flow that gets you in and out. Every single employee was very nice and helpful. I checked out with Tammy. Not only did she get me a $15 discount, she also handpicked my product and got me the best of what I was looking for. Excellent customer service, great product, and very friendly vibe. 10/10
Wendy “Wendy B.” B.
1611753031
Great service & so many awesome people. They always take their time w/me & get me in and out even during insane rec rush. They have done an awesome job adapting to supply & demand over the last 4+ years. Thanks guys!!
Rachel T.
1610138125
This place is by far the best dispensary in the area. They are constantly getting better-with products quality, selection, and prices! The staff has always been great since they opened. Anyone who’s curious about this place have to place an order and see for themselves. In the midst of opening during a pandemic I would give them 10 stars if I could. Great atmosphere and experience every time!
Sandworm 3.
1608663245
I give it a three for ease of finally getting there. Really, better instructions on the website would have saved me a lot of walking. I give it a 4.5 for staff. Every one there was very nice. My order checker, Lindsey, was killed. Very nice and helpful.Prices were a bit higher than I expected, but the product seemed good quality.
Brian P.
1605321684
It was fast once I got there. You have to park a little far, since their lot just simply can't accommodate the traffic they get. But it's barely a 5 minute walk and there's a shuttle that will take you there that comes by frequently. Once you get in, you're out pretty quick, especially if you place your order online which I recommend. Selection is pretty good and the staff is very friendly
Alysha T.
1604254735
If you are coming here for recreational use go to the gateway fun Park parking lot. It took us a little longer than I want to admit to figure it out. Once we were in the parking lot though the people were excellent so they'll guide you where to park you get on a shuttle they take you to the dispensary and then the people in the dispensary are even more wonderful. A little different than other dispensaries but that's okay maybe I'll save somebody a little time with this review. It's easier if you make your order online and make an appointment first but not necessary.
Aldin L
1604172365
Best dispensary in the area! They are always updating their products, bigger and better selection. The process to get in is organized. As a plus they have promos from time to time, like today!! I’ve been at least 10 times and will be back. Love the whole environment of this place.
Dj M.
1603462700
I just had my first experience at this place and it was amazing!!! the way they are doing things is very efficient and went very quickly(I did go at a time that wasn't that busy). the product is amazing to say the least. hopefully the taxes will go down and they get more products but that all takes time. thank you Kyle for helping me out.**update7/17 I've been here 3 more times and all experiences were great. If you go into this with an open mind and some patience I think you'll have a great experience as well. Connor at the parking lot was awesome and got me in very quickly as well as all the other employees working the front end of the store. My bud tender Adam was super courteous and was happy to answer all my questions, had my order within minutes and I was out of there. The whole process was about 15-20 minutes. All in all I think they are doing their best and will continue to improve with our help and patience as customers. I just hope they'll be able to recognize out of state medical cards soon
Lesa
1602317874
Very knowledgeable, everyone from security to the guy in the parking lot. This place is great. Plenty of fun things to look at while there. Lines move quickly! Could have spent an hour inside looking @ things. This place is a 5 star. I couldn't think of a better place to go! Only drawback. Wouldn't accept my out of state medical card, so had to purchase from the recreation side.
NaTasha H.
1602011436
The best place for recreational! They are so professional. Their website is so user friendly and easy to navigate. I have brought several friends here because it's just so easy and a nice experience. Top notch product at reasonable prices.
Michael M.
1602002661
Other than price, I am pretty satisfied overall with my now 3 visits here. Every employee I encountered was incredibly helpful, genuine and positive. The first trip was a bit confusing due to the ordering/pick-up process. That was mostly my fault. I'm from out of state and didn't bother checking the website. The next 2 times were a breeze. If I could suggest anything it would be to carefully read the instructions on their website and be on time for you order.
Victoria K.
1601738103
Awesome place to come for all recreational needs! Although it stays busy the staff always moves the line along and are always nice. Usually a nice selection of flower, prices are super high compared to Denver but it’s okay. Saving me from a 12 hour drive!!
Dawn C.
1601727557
Experience was amazing! Aaron was extremely friendly. With Covid people are not able to socialize as before so when i am out and about i love talking to people. Aaron was just as talkative as i was 🙂 Friendly staff make the best businesses!
Paul
1601040953
Selection has improved substantially since they opened. Lines/wait times have actually improved with the shuttle and covid protocols in place. Friendly, helpful staff. Keep up the great work!
Glenn A.
1600960753
The parking/bus situation is the only downside. I will say they have greatly improved the process though. The employees have all been great, informed and extremely friendly. They are so efficient even with bussing to the location I usually spend 20 to 30 minutes start to finish.
Mybiz
1600925643
They shift product lines, so on any given day, you don't know what is available. The shuttle to and from, combined with covid precautions and buying experience causes a simple thing of buying product to become long, and exacting. Still, very glad to have a store within an hour's drive from my house, and will go again. I just wish it was simpler, with no ID necessary. I am who I am, and I just want some pot once in a while. ( eye roll )
Kent De B.
1600629820
Great and very helpful bunch of people. Breath of fresh air compared to beyond hello. I can't say enough bad things about beyond hello! Illinois supply thank you. You will see me again
L V.
1600609187
they would have gotten five stars for sure they have amazing products the best bud you can find the area that we live in. I really wish more dispensaries would open up in Madison county but that just doesn't seem to be happening anytime soon thank you JB pritzker.The reason why they got four stars is because the people that work there don't always have gusto to stand up to other customers that want to jump in front of the line. Especially in front of medical customer, they goes first no matter what and if the other person is Medical and they try to jump the line when you're Medical and their employees aren't saying anything then you get a fight and that's what happened when I was out there. So it's like I wrote them a letter they said they would fix it they responded quickly just when you go there make sure that you have your mask on make sure that you can stand up for yourself and if anything happens make sure you report it.
domesticateddog *
1600553501
Always a great experience. Tip: Read the directions on their site BEFORE driving there.
Nick S.
1600470676
Don't expect efficiency or reliability. They force you to schedule a pickup time, but rarely is that pickup true. I pulled in at my forced pickup time and was told I'd have to sit in the parking lot for an additional 45 minutes past my forced pickup time. Would have been helpful to know when I placed the order. For what I pay, I expect much much more.
Noel G.
1600461637
Great service good product. Never any problems
Jordan G.
1600386306
Eryn was awesome. The experience and rapid fast paced lines and staff help were a drastic improvement from months ago
Rita C.
1599938567
Amazing experience, friendly, knowledgeable staff and one of the most coordinated places that I've seen use the covid restrictions with masks and social distancing in line.
James B.
1599752522
This place is amazing! My first experience with a dispensary and it was a great first time experience. I did want to say, I read on the website that a couple people had issues with cartridges. When I got home I tried all 3 of the ones I purchased and I thought they didn't work BUT, when I took a qtip with a little isopropyl alcohol and cleaned my battery where the cart screws on to, THEY ALL WORKED PERFECTLY!!! so the issue wasn't the cart, but buildup on my battery. *OWNERS* I'm thinking others probably have the same issue, so maybe give that as a tip so you dont have to lose money replacing carts that really aren't defective. This place really was awesome and the people are so friendly! Will be back soon! I would recommend to everyone and the products are top tier! Thank you all even the parking lot people and shuttle bus driver were really cool!
Jace R.
1599681860
This place is incredibly expensive (double what I'm used to from other dispensaries), the website is SUPER inaccurate, and some items have information about the product missing or no description at all, the staff that's directing traffic is rude, unhelpful, snippy, didn't explain what we needed to do, and will cut you off before even trying to listen to you. Very inconvenient pick up process that the website doesn't explain well AT ALL; I wasn't informed my appointment time itself doesn't matter, and I'd have to wait at least another hour in a parking lot 5 blocks away before I can even board the shuttle to go to the building itself. Staff made your customers feel annoying and inconvenient before even getting out of their car. I understand repeating yourself to multiple people can be draining, but if its that big of a deal then maybe update the website so it actually explains the (inconvenient) process of getting your order.*Edit: The inaccurate website information/descriptions led to me purchasing a strain that isn't exactly ideal for my medical issues that I use cannabis for. FIX THE WEBSITE IF WE MUST ORDER ONLINE
Forrest B.
1599672609
I've been to probably 250+ dispensaries across the country. This is easily the least efficient, inconvenient poorly thought-out design for order placement and purchases I have ever experienced. Biggest problem that I can see is that your check-in station is nowhere near the front door of your dispensery, that means that people staying at the hotel literally right next to your dispensary have to go make an extra step instead of coming to buy their cannabis at the scheduled time. This process needs to be overhauled and streamlined.The amount of gas wasted by the shuttle and idling cars in their parking lot, as well as the unclear instructions that were hidden behind a wall of text on there website that were absolutely pertinent for a successful experience, and then the I don't think I will find myself back at this dispensary for the remainder of my stay in the area. I have never experienced a less straightforward experience purchasing cannabis, including the time my dealer was 3 days late and didn't bring the flower.
Jackamole S.
1599616272
It was aaaaight..yaaa. Meeeeen
Debi M.
1599333692
I've been here several times. This place is awesome. Every time I go there I am more surprised as to how these people can be so knowledgeable & yet so friendly. Today I was waited on by Aaron & he was so patient, caring, & helpful. I will definitely be back! Thanks Aaron! Thank you, Illinois S&P! 🥳
Forrest B.
1599266519
I've been to probably 250+ dispensaries across the country. This is easily the least efficient, inconvenient poorly thought-out design for order placement and purchases I have ever experienced. Biggest problem that I can see is that your check-in station is nowhere near the front door of your dispensery, that means that people staying at the hotel literally right next to your dispensary have to go make an extra step instead of coming to buy their cannabis at the scheduled time. This process needs to be overhauled and streamlined.The amount of gas wasted by the shuttle and idling cars in their parking lot, as well as the unclear instructions that were hidden behind a wall of text on there website that were absolutely pertinent for a successful experience, I don't think I will find myself back at this dispensary for the remainder of my stay in the area. I have never experienced a less straightforward experience purchasing cannabis, including the time my dealer was 3 days late and didn't bring the flower.
Jace R.
1599259060
This place is incredibly expensive (double what I'm used to from other dispensaries), the website is SUPER inaccurate, and some items have information about the product missing or no description at all, the staff that's directing traffic is rude, unhelpful, snippy, didn't explain what we needed to do, and will cut you off before even trying to listen to you. Very inconvenient pick up process that the website doesn't explain well AT ALL; I wasn't informed my appointment time itself doesn't matter, and I'd have to wait at least another hour in a parking lot 5 blocks away before I can even board the shuttle to go to the building itself. Staff made your customers feel annoying and inconvenient before even getting out of their car. I understand repeating yourself to multiple people can be draining, but if its that big of a deal then maybe update the website so it actually explains the (inconvenient) process of getting your order.*Edit: The inaccurate website information/descriptions led to me purchasing a strain that isn't exactly ideal for my medical issues that I use cannabis for. FIX THE WEBSITE
Cee J.
1599218272
Today was my 3rd visit to this dispensary.Much more friendlier and welcoming.Nice selection,but they need to lower the prices.Fast & convenient since covid 19.
John K.
1599091003
Made an online order and proceeded to pickup at my scheduled time slot. When I got to the counter to pickup was informed that out of state customers are only allowed 250MG of edibles (1/2 of Illinois residence). But their website is completely SILENT yo this "rule". Very disappointed to go all that way to be limited to half. To top it off, they only offer edibles in 100Mg packaging so I can only get 200mg. I would have brought spouse if was just given that information on their website.
CyRhen S.
1598412552
The service is always quick and efficient, everyone is always kind, and since they've expanded their menu, it's one of my favorite places to shop recreationally.
Sonya & Noe' P.
1598031958
Love it! My husband and I have been twice now. First time going to a dispensery, so easy. Go online, choose what you want, pick a time to pick up, go to the designated parking lot, and they shuttle you over and back. All the attendants are friendly and helpful. Would highly recommend. The flower quality is awesome 👍
Annabel L.
1597997865
I am so incredibly grateful for Illinois Supply & Provisions and all of the staff there. This was the first of several dispensaries I have been to and now I am here weekly picking up my meds. Before I got my medical card and spoke to the staff about varieties that may help with my autoimmune disorders I spent every moment of every day for a decade in serious pain. I also didn't consider medical marijuana until my doctor prescribed Lyrica and the side effects were too devastating. Now, I know exactly which strains will help with pain, anxiety, muscle weakness and spasms, and insomnia without any unwanted side effects. Thank you so much for all of your assistance in making it so I can move freely during the day again and fall asleep soundly at night. You are good people! Cheers!
Adamm H.
1597776611
I love the shop and for the most part the employees are quite friendly. The ones who have been there since they opened are especially personable. There is only online ordering available due to the COVID-19 climate. This actually makes things smoother. You place your order, choose a time slot, then arrive at your time to shuttle to the dispensary. There were long lines initially, but the process is quite refined now. The only point I will mention is that these products are way too marked up. The same cartridges they are selling for $65 are only $28 in Colorado. Two different industries I know but it's hard not to feel a tad ripped off here. The edibles are reasonably priced.
Rachel L.
1597486297
I will keep recommending this place! It's always a great experience. The wait can get a little long, but that tells me their products are great. You can't beat the selection and the staff is always friendly and helpful. They made the best out of the current situation and I think their pick up process works really well.
David F.
1596206614
First time here and I had a really good experience. Very organized and clean facility. The "bud"tender that helped me was great, very nice and knowledgeable. The walk from the parking lot is pretty long, so if you have mobility issues, like I do, there is a shuttle that runs about every 5 - 10 minutes. Using the app to order is easy, as was making the appointment time. Very important, be sure to enter your appointment time information quickly as the spots fill up fast.
Kenzie H.
1596035411
I had my first experience with this dispensary yesterday, and definitely had some pros and cons. Unfortunately the recreational menu is VERY limited and expensive, but that’s due to how new rec is in Illinois. Overall my experience with the employees was fantastic! Everyone was kind and had a positive attitude, even the shuttle driver! The inside was clean and organized. Once regulations on marijuana and covid relax a bit, this will be a great dispensary to check out!
Jamie P.
1595850895
It took nearly 2 hours from arrival to departure which was frustrating, but the process was very streamlined, which helped things run smoothly. All of the staff was very friendly, informative, and helpful. I'm pleased with the quality of the items that I purchased, though the price was very high, which I expected. I'll likely go back for more patches, but I don't think that the cartridges or edibles are worth the price. In all, it was a good experience, but I'll definitely order ahead next time!
Sam S.
1595813340
First time at this establishment the other day and let me say, it was phenomenal! The staff from the start of my visit through the very end was extremely kind and professional. The shuttle is an awkward ride but, hey we do what we’ve got to do. Just was happy to be here. The woman helping me, Kailee, was extremely knowledgeable and took the time to go through each product with me and explain everything to me. I left the dispensary with a confidence in my products. I thoroughly enjoyed this experience and will be back very soon. Kudos to this establishment.
Dougie D.
1595543070
I took the shuttle bus over that was pretty cool. Once I got there the security and staff was really cool and nice. It was pretty pack but the line went fast. As I walked in the building it smelt really good. Took the bus back to my van.
Riders on the S.
1595290788
Have medical cannabis card (due to MS) and the staff have been kind and helpful, treating me like a patient to control symptoms and make life easier. Since the State (IL) legalized marijuana, there were adjustments made to the facility, understandably. However, this did not interfere with treatment. The dispensary was able to provide medical and recreational assistance, especially throughout the COVID19 pandemic, safely, effectively, while maintaining a high (no pun intended) quality of products and services. An A+ all the way around.
Destiny J.
1595183590
This was my first time coming here and I did not know that you had to place an order before coming but when I got to the parking lot and guy named Darian helped me. He was very kind and even though I had a lot of question he answered all of them for me. He really was able to make the whole experience more comfortable. I came here knowing nothing about the product and after I left I feel like he made me a professional. Even after I got inside everyone there was really helpful and guided me through the whole process. One of the most friendly and helpful establishments I have came too.
Gin S.
1595113309
Terrible experience every time. There is no phone number to call and speak with anyone who works here. You can only place orders online. They have poor communication with their customers and amongst employees. They post signs all over their shop to review them on google, and then don’t respond to customers who relay negative feedback. Every parking lot worker I have encountered is unpleasant and snippy. One day recently, they closed the shop because of the weather, but didn’t relay that message to anyone who placed an order online. I followed a few cars in front of me, because the boy directing traffic at the entrance was motioning to move forward. We pulled in the next lot and got out of our cars to join a group of people talking to a parking lot staff member. He was the messenger, to tell us they were closed. I think that wasted a lot of people’s time, and we never received an email about picking up our order the following day, like the parking lot staff member told us. One out of probably 40 trips to this specific location have I been able to actually go to the building within my scheduled pick up time. Although marijuana is decriminalized, the whole process almost makes you feel criminal. You have to walk in single file lines, follow the arrows, step up when called—all these cameras on you the whole time? I have been to a myriad of dispensaries in a number of states and this by far made me feel the most uncomfortable. The prices are also just completely outrageous. $70-$80 for an eighth 🤢 I only pay it when I have to because damn it feels like robbery
Dj M.
1595015849
I just had my first experience at this place and it was amazing!!! the way they are doing things is very efficient and went very quickly(I did go at a time that wasn't that busy). the product is amazing to say the least. hopefully the taxes will go down and they get more products but that all takes time. thank you Kyle for helping me out.**update7/17 I've been here 3 more times and all experiences were great. If you go into this with an open mind and some patience I think you'll have a great experience as well. Connor at the parking lot was awesome and got me in very quickly as well as all the other employees working the front end of the store. My bud tender Adam was super courteous and was happy to answer all my questions, had my order within minutes and I was out of there. The whole process was about 15-20 minutes. All in all I think they are doing their best and will continue to improve with our help and patience as customers. I just hope they'll be able to recognize out of state medical cards soon
Samuel L.
1594638410
Prices are what they are but it is mostly the STATE to thank for that. Of the 10 states with legal recreational, IL has the 2nd highest state cannabis tax(shockingly). Springfield lawmakers have yet to learn the lesson that money walks. And not just to other states. Sometimes, it walks right past the legal dispensary with a 40% tax rate and into a dealer’s house. Just ask CA, where rec was legalized in 2018 and where 80% of sales still come from the black market.
Dj M.
1594247685
I just had my first experience at this place and it was amazing!!! the way they are doing things is very efficient and went very quickly(I did go at a time that wasn't that busy). the product is amazing to say the least. hopefully the taxes will go down and they get more products but that all takes time. thank you Kyle for helping me out.
Jessica W.
1593794550
They are always very polite, helpful & so knowledgeable. I suffer from several illnesses & they have helped me find the products I need to help control those illnesses. I’m down from 20 pills to less than 10 a day, and my pain , nausea has been controlled. I never thought of this as medicine until I started going to IL S&AP... I recommended going especially if you are medical. They put us first, and even brought me a wheelchair when I didn’t feel well one day . Curbside is amazing, just remember no curbside after 5 or weekends !!
K D.
1593567283
I've been to numerous dispensaries.As a medical card user, and recreation.Absolutely great staff.Safely handles customers privacy and health during our current crisesReplenished stock.Unique items, great glassware.Knowledgeable members to discuss products. Option for ATM use, or debit card.Security, and safety measures make this one of my top choices to buy from
Bobby B.
1593366205
I love coming here. Marco is very knowledgeable and never steer me wrong. Tommi is super nice she always have a smile on her face and knows her stuff as well
Rachel T.
1593121959
My first experience here was Feb 2020, the wait was long, it was cold outside, but ultimately well worth it. I was very impressed with their procedures as well as how friendly and helpful all the staff members were. I have been back about 4-5 times since then and it gets better every time! The selection is getting bigger and the products are very good quality. I don't mind the wait or the prices - always a great experience. I highly recommend ordering from IS&P!
Eric F.
1593118045
Always a great freindly and open staff at the Adams St. Location in Springfield. It's great to walk into a business where nobody is uptight and you feel the most welcome! Product is great! Strains are correctly categorized so you can always find something to suit your needs/wants. Product itself is fresh and top quality. The price($$$$$),well we are not on the west coast level not even close 😒 still hopefully though 😁. Glad I waited to leave a review to save the $5 on my next order 👍.. All in all great staff and location. The quality great,the price needs to be lowered...(less taxes maybe🤔)
Trey G.
1592952528
Just had an awesome experience here!! Nicola is awesome!! She was an absolute joy and very helpful!Next visit see belowUpdate* 6/23Placed my order and was subbed out. Normally it's customary to inform your customer BEFOREHAND! I didn't find out until I got to my destination. This is not what I wanted and I didn't even get a chance to make a different selection. When she was ringing me out she flashed the package so fast and still called it the wrong name!
Hanna J.
1592926759
This location has such nice people. I really like the reserved times they have been using during COVID19. It helps avoid the normal lineI forgot to name drop the amazing people that work there and helped me. Sammie Joe and Brittany give great customer experiences and really connect with customers.
Scottie A.
1592846994
Great place. Fantastic product. Bee was more than helpful and amazing. She definitely made the trip worth the drive. If you come to visit see Bee!!! Highly....no pun intended.....recommend!!!
Daniel K.
1592492306
Just went to this establishment for the first time today. Decided to wait for a while and then the epidemic hit. I had a really great experience! All of the staff was very forthright and friendly and understanding. Their procedures for recreational and medical, although different at first, wad easily navigated once I was pointed in the right direction by their friendly staff. The staff working in the recreational parking lot was extremely helpful and kind with helping me guide through their menu to figure out which product I need. Definitely will be returning again!
Halen B.
1592488178
Amazingly efficient and organized. The staff are very polite and answer any question I, have and then some. They caught a mistake on my order and corrected it for me. And the smell of the store alone is worth the trip. Worth the price of the product I pay for for sure.
Daniel S.
1592452032
They have done a great job of handling the virus issue, their system of transporting visitors is very efficient, and everyone wears masks. Yes the prices are still a little high but the quality is superb and consistent. The staff is very professional, and knowledgeable. I would also like to send kudos to Britt P, who was very courteous and knowledgeable and friendly. It's a pleasure to encounter someone like that during these troubling times.
Nate G.
1592144128
Getting ready to head down there right now actually. I enjoy everything about IS&P. The selection is getting better and the prices DO seem to be coming down a little. When you have such a huge demand and not a real big supply what do you expect the prices to be? Anyways, give them a chance if you haven't already. The staff is very nice and that starts as soon as you arrive. Keep up the good work.
Aaron T.
1592070126
Awesome customer service and great products. Pricey though.
Kieran W.
1591999595
Phenomenal service. Everyone there is so friendly and kind and helpful. Weston was especially wonderful and had a lovely energy about themselves. I look forward to my trip here every payday because I know I’ll be greeted with big smiles (behind the masks of course), good deals on shake, and quality product.
Taylor R.
1591824398
I'm here like 2 times a week and they never disappoint! The prices are a little high, but not terrible. Every single employee in the building is super friendly and will help with any questions. I definitely recommend!
Samuel L.
1591598231
Ironically, the best thing to happen to this place was the virus. The safety guidelines forced them to establish organization and created opportunities for people not willing to stand in line for hours(ie me) to make purchases. Whether it remains this way or they revert back to the “cattle herd” format will determine my future with them. Right now, they are on point.
Jeremiah H.
1591226782
They have done an excellent job maintaining contact with me through out multiple shopping experiences. There have been a couple times when I needed to cancel my pick up or reschedule my pickup and they responded quickly and were extremely friendly. Kia earned them a customer for life as far as I’m concerned!
Ryan P.
1591140024
Great product and even better staff. From when you pull into gateway to when you get your order everyone is super friendly! Online ordering has sped things up tremendously which is a huge plus. Brittany S and Ryan were both super friendly and helpful. Awesome job guys!!
Orville M.
1590614629
All representatives at I’ll Supp& Prov are always wonderful; however, considering the times in which we are presently. I felt the passion and enthusiasm that Zach has for his duties. His service is what I would call Five Star Service ! He was polite, helpful, and provided so great info and recommendations. Thanks Man❗️ Emanuel.
Mike R.
1590583898
The best thing is the way they are doing the line! Since the social distancing they greatly improved the waiting & ability to get in & out quickly! Thank goodness someone is really good at thinking through this situation! I hope that they are going to keep the lines going on the same way!!! Thank you!! Let’s try to get some flower that is high potency more often please, the prices are great and the staff are very friendly thanks again!!
Tom R
1590079490
There are definitely pluses and minuses but I'll break it down for you all.Pluses first : The set up they have now where they are taking online orders and setting up appointments is awesome easy in easy out Minuses: They're security guards are jerks a please and thankyou would be nice it's not like they're are hundreds of people spending money with you all and they're pretty expensive. That's about it have fun getting your stuff lol
Kelsey R.
1589923570
System for online pick-up works well. I placed my order 24 hours ahead of time, and followed clear instructions for parking and shuttling to dispensary. The website and confirmation emails encouraged payment with debit card to make it safer. However, they didn’t mention anything about a $3 transaction fee when you use your debit card... I would have just brought cash. It seemed like a sly maneuver to get an extra $3 off everyone. Will bring cash next time.
Samuel L.
1589670783
Ironically,the best thing to happen to this place was the virus. The safety guidelines forced them to establish organization and created opportunities for people not willing to stand in line for hours(ie me) to make purchases. Whether it remains this way or they revert back to the “cattle herd” format will determine my future with them. Right now, they are on point.
Stephen C.
1589395529
Maybe the worst dispensary in the world?! They have the most convoluted online ordering system. When you finally navigate an order, there are no time slots to pick up the order. No problem, just use the chat function to get some help. Nope! No one answers. Tried calling and the recorded message tells you to go online. Has anyone at this dispensary ever thought what it is like to be a client? Can’t wait for more dispensaries to open so this one will tank.
Samantha W.
1588435296
You guys are doing an amazing job keeping employees and customers safe. The entire system worked flawlessly, everyone was friendly, and I was through in 30 minutes. Thank you for all the hard work keeping things accessable.
Blair T.
1588051896
I've never been here before and apparently I'm not able to bc every single time I've tried to place an order online(three times in two weeks), I'm told they're not accepting orders. I feel like they flat out don't want my business and it's disappointing since I was so excited to have a dispensary here in town.
John T.
1587677069
Your new system is delightful- except you only had one bus running today which made me stand in the rain for about 15 minutes! I am not happy about this and will not return until this is fixed!Please use 2 buses- it makes the whole process so much better!!!
Samuel L.
1587004035
Ironically, the best thing to happen to this place was the pandemic. The safety guidelines forced them to establish some organization and created opportunities for people not willing to stand in line for hours(ie me) to make purchases. Whether it remains this way or they return to the “cattle herd” format will determine my future with them.
John D.
1586647488
I have been a weekly customer since the first. 3-5 grand in 4 months I have spent and it seems that the rec customers have become a burden to this place. They treat us like cattle at this point. I know the system is new but the way management responds to issues is very poor. I bought 2 quarters of flower listed as 26 percent online double checked with the associate and received 14 percent quality. You can’t touch or look at anything I might add. Today I ordered online drove 5 hrs in state just to be told they sold out my order and they could replace. There offer was the same amount of flower but instead of 28 percent it would be 13 percent. Are you kidding me? If I wanted Reggie I would go get it for an Eighth the price than the Reggie they offered. The staff get 5 stars management needs to step up. Money power and greed is on the mind here, they won’t make a mistake right or respond to an email at the least!
Mary S.
1585634062
It was so busy when we were there. Over 2 hours in line! Despite the crowd, everyone was very nice and helpful. The products were top notch. I highly recommend this dispensary.
Aja B.
1585078667
Overcharged. And won't answer emails! We went on 3-15. Bought 6 packs of mints between myself and my husband. They were marked $25 on the live menu. We were charged $29 for each one. I thought the total seemed high, but didn't think to look at prices on the receipt until we got home. I even double checked the price in live menu when I got home, still said $25. I emailed though a link on the website, for 2 days with no answer. I found another link that allowed me to email directly, they finally answered and asked for pictures of the receipts. I immediately sent what they asked for. They haven't responded since 7 days ago. It's been over week and many, many, many unanswered emails ago.I know it's been a crazy week. But they have not stopped selling to make more money. I can only assume they have stolen my money and plan to keep it! That was $20, plus 28% taxes on that.
ben S.
1583870026
After buying multiple bags with seeds this is the email I received. sorry to hear you had this experience with our product, Ben. However, this is not going to affect the quality of the product, nor the potency. Seeds weigh very little and unless you found more than 20 we cannot credit your purchase as it's perfectly usable bud. Some plants just produce more seeds than others. I hope you have a wonderful dayIS&P Collinsville Go to a different shop
S. S.
1583424279
To preface — we’re still in the first 3 months of legalization — lines will be long, prices will be high, and kinks in the system are still being worked out. Be patient, the state will catch up with demand and demand will even out as it has in other states that have legalized. That being said, this Collinsville location is really great. On weekday mornings, the line isn’t so bad, and they’ve started providing coffee & pastries in their fancy new tent that houses the outdoor line. The selection is thorough and extensive, I’m a huge fan of the cartridges. (Check out their live menu online for their daily rotating selections!)But the best part really is the staff — kind, attentive, understanding, very knowledgeable, and just darn friendly! Everyone who works there is wonderful and makes the experience so much smoother and more enjoyable. This will be my home dispensary until MO decides to legalize!
Chris M.
1582512661
Long lines, but they're trying to manage it well enough. The shuttles and covered waiting area are appreciated. They also have some slightly cheaper prices now but still higher than what they will eventually be when more dispensaries open up. The lines just suck but there isn't much they can do.
Chris J.
1581701825
I been to Co, several times and the experience is not the same. Long line, no choices, and high prices. That being said, they are doing all they can to make it smooth. The shuttle service and tent are nice. The products I purchased were good and the staff were friendly. Will definitely be back.
TTG _.
1581293852
5 star for the Quality bud and products. Including good customer serviceOn the other hand, I think they can do a little better job by hurrying the process to get more people in that are standing outside while it’s 20°. Other than that, love this place. I am a regular and I love it here.
Reality of R.
1580750078
Thank you for selling medical to Missouri!!!! I am beyond grateful all the work your company and staff go through everyday!!!! It ain't easy supplying a product that is in such high demand! The staff was beyond friendly even to the customers that were grumpy....I can not wait to visit your store again😁 Follow me on IG @reality_of_rentals
John G.
1580661007
SO THEY SELL HIGH QUALITY CANNABIS LEGALLY BUT IN THE LEAST ENJOYABLE WAY IN THE COUNTRY. It's not just them to be fair, it is the whole state of illinois, all dispensaries in the state are as terrible as the state's legalization law. I have been to five other states with legal marijuana, CO WA NV CA and MI, and the prices/taxes are half for the same products and they have literally 10 to 20 times the products compared to IL. Really not worth it, if you live around here keep going to your local guy.
Martin U.
1580338190
Went on a Wednesday from 1:30-3:00. The entire process took 1.5hrs. The selection is horrible: No concentrates, limited eatables, and only one type of flower. The flower I purchased was $65 for 3.5g. The weed is fine, but the buds are very small. They are so small, it makes it difficult to even visually inspect the weed properly. Looking at the label, it lists the product as "popcorn", which means B-grade, small buds. This was not listed on the menu as "popcorn", and I feel it should have been. At no point does the customer get to read the package during the process or even see the products until they hand you the bad after purchase. Also, the menu for the day was the same as online. When I went before, the menu they handed out included additional items that were not listed online - not the case this time.
Dustin B.
1578937347
Please note. I have not been here yet. It's simply impossible without having a few hours to spare. I know it's new and has huge clout right now but my complaint remains valid. You (the dispensary) knew this would happen and should have a code red plan on getting people in and out. Aside from that the prices are nothing like CO. I will raise my review when they lower the prices. Especially after having to set aside hours of a day to wait.Update 1.13.19Tried to go on my day off on a random foggy morning. Drive all the way there because Google traffic said the wait was short only to be told no rec today. I simply do not understand. Can't wait for competition.
Shane S.
1578801934
Where do I start. So first off I'm going to say that for rec being less than 2 week old, they did a fairly decent job of entertaining us while we waited, were friendly, and got us though pretty quick. Start to finish about an hour, but Denver took 45 minutes and you got to see product and hold product before you buy. Here you don't get to do that. Everyone knows about the prices being outrageous, but here's my issue. My flower was dried out. Not just one container, but 2 containers of flower dried out. Which caused my flower to burn up quicker, and since I'm from out of state I can't just go back. When I did smoke the flower it had a very chemical taste to it that never went away. Then I compared my vape cartridge's from Denver to theirs and theirs is smaller and 2-3 times more expensive then Colorado. If you're in a pinch and have extra money to blow this place will do.
Marianne M.
1578776729
The line was really long. It was cool tho, you can talk to some neat people. They passed out a menu of what there is to pick from. All the prices and tax rates are listed. It's not cheap, but it's good quality. The budtender told about a strain I should watch for. Once the newness wears off a little bit this will be a great place to start going regularly.
It’s all G.
1578682955
I went here on the second day of recreational. The staff was very helpful and cared about the long lines of customers. Workers went around passing menus and answering questions. They even had a DJ outside to entertain customers. Definitely a nice gesture.There was a security guard at the exit and the exit is a back door away from waiting crowd. The guard and position of exit makes you feel a lot safer.Although everyone was nice, Tomi, my cashier, was exceptionally helpful. She went out of her way to find what I was looking for and I actually felt served. Thank you, Tomi. The only reason I gave 4 stars is that products are super expensive and my Blue Zkittles cartridge is low quality.Exceptional service. I will check back when prices are lowered.
Boombox P.
1578602214
Ok prices on the HIGH side of things. Nice place and staff
Alex S.
1578253370
Please educate yourself on dispensaries. Read accounts from former "bud tenders" (aka, glorified cashiers) on various forums. They are allowed to lie to customers and withhold better product for staff. Anyone who buys here hopefully only does so because they do not have access elsewhere. I feel for you if that's the case. And if you're paying $65+ for an eighth and coming here to complain, well you're naive. Find a street guy, or do without. Don't give these fools your money.
Karla H.
1578229176
The crowd was calm, there was a DJ spinning some great tunes. When we got to about 5th in line, a different employee (white male with flat top buzz cut) stepped in to help. He started making people step behind the line, and reminded me of a cop. They were only over the line by a foot or two, and there was still a good 8 feet of space to the security guard who was controlling when the next group could go in. The vibe definitely changed when he stepped in.We finally were allowed to step into the building. We found another winding line, but were glad to finally be indoors. When we got closer to the guard and locked door, a couple of employees started taking orders. I was very frustrated that while we were giving our small order, six people from behind us in line (not medical patients) were allowed to walk in ahead of us. That just isn't fair.
It’s all G.
1578171127
I went here on the second day of recreational. The staff was very helpful and cared about the long lines of customers. Workers went around passing menus and answering questions. They even had a DJ outside to entertain customers. Definitely a nice gesture.There was a security guard at the exit and the exit is a back door away from waiting crowd. The guard and position of exit makes you feel a lot safer.Although everyone was nice, Tomi, my cashier, was exceptionally helpful. She went out of her way to find what I was looking for and I actually felt served. Thank you, Tomi. The only reason I gave 4 stars is that products are super expensive and my Blue Zkittles cartridge is low quality.Exceptional service. I will check back when prices are lowered.
Mike B.
1578090860
Friendly staff got you in and out in a flash once the line reached the store, and considering how long the line was, it moved reasonably briskly. Got there at 9 out by 11:30 on the 4th day. Reasonable selection of carts only one flower right now that is a reasonable strain. Given the supply and demand, they have done a good job. It would be nice if they would, though perhaps rent one of the empty lots nearby and ran a shuttle since there really is no nearby parking; had to walk about a mile away to park and it will likely be a good while before you can get on their lot.
Queen B.
1578068206
I stood in line for about 5 hours. Spent $75 on 2 pre rolls and some sweet tarts! I knew that I wouldn’t leave without spending at least $100 so I pretty much was aware about the prices. But for those looking to buy bulk like you would from your dealer don’t waste your time! I believe the prices were fair for the edibles but for the flower? I’d have to say it’s a bit steep. I had no desire to purchase and of the vape cartridges or any or that but I noticed the prices for those were a bit high as well. Look all I have to say is that this is something where they can put a big price on it for a while because they know they are going to profit. So if you don’t want to spend the money on great quality I suggest you stick to the streets. But treat yourself every once in a while to some pure legit bud and edibles you won’t regret it!
Amy P.
1577993934
Would be lovely if someone answered the phone! I have been trying to call numerous times a day since 12/27/19. Get it together!
Sarah L.
1577989937
staff was amazing, fun experience, very organized, not a lot of selection for recreational but that was to be expected since it is new to Illinois, the quality was OUTSTANDING!!! would definitely go back, prices were to be expected also. one love!!
Steven M.
1577944731
People are getting f'd on prices because of lack of competition. You can get deals on good quality flower OUNCES in the $80-$120 range (and top shelf not too much more) every day in most any CO dispensary. The prices on 3.5 grams here is absurd. I'll pass until this changes.
Brian S.
1577896559
Read the reviews and it was completely deterring me away from coming here, especially on Jan 1st. I was willing to drive an hour up to Springfield just to avoid this place, that was how bad the reviews were influencing me.. Took the chance and came to this location January 1st. To be expected, the line was insane, however, they handled it perfectly. Everyone was nice, informative, and caring. They were walking around handing out hand warmers, information sheets, and answering questions someone may have. Their security was also walking around checking on people, making sure they didn’t need anything. Got in line at 6:00 am (I was middle of the line & about a mile long, maybe slightly less).Store opened at 7:00 am, I was in and out by 9:00 am et. They handled this process immaculately. Don’t let the bad reviews deter your opinion, be your own judge. If you have a bad experience, so be it and move on. At least you tried. Prices are a little high yes but at the end of the day you either accept and don’t and try somewhere else.
Mr. H
1577892432
Extremely friendly and knowledgeable staff. Small recreational menu to choose from but not bad for first day of recreational sales.
Jacob C.
1577889267
Came for the 1st and didnt even get to buy what I wanted. They attempted to be considerate by giving out hand warmers but didnt give any consideration to bathroom needs when you're trying to wait out a 2-3 hour line. I'm really disappointed my trip here was cut short due to a very obvious and easily fixable issue
Stacy N.
1576929154
No problems until they remodeled to go rec and closed multiple days in a row and wouldn't send notifications out until they closed. Also, they would stop seeing a patient's by a certain time because now they're too busy they can't take care of all of us medical patients, legally they can't sell past a certain time. Who will come 1st come January 1, 2020??
Ryan G.
1576373124
This review is only for a couple visits. Normally this place isn't that bad. prices are a little high but they keep good stuff in stock but if 12/14/19 was any look at what its going to be like come January stay far away. I have been there 3 times during a big rush of people and they have no organization to get people through in a timely fashion. after being closed for 3 days they should have known it was going to be a busy day and prepared for it but that was a big fail. they had plenty of staff there but when most of the time it was 2-4 people standing around looking at a list trying to figure out who is next you know they are not prepared. most people took a number and were told they would get a text 20-30 min before there spot in line was up but that was a cluster to. I got my text 5 min after they called my name so if I would have gone home they would have been closed by the time I got there. my advise is after January 1st if u see a lot of cars in the lot go to a different place or risk waiting for 3 hours as hundreds of us did today.
Ron P
1572539060
People of color beware! find another medical alternative!!! If you are of color you will notice extremely longer waiting times even if the place is empty! While others will just walk in and get serviced! Happens almost every other visit.
Phillip H.
1571961394
Staff is perfect, online ordering is up to date and current on prices. I must say the customers are rough at times! This place cannot help with shortages and what the state has available. There are laws for the manufacturing process as well.
Amanda T.
1571284011
Best Staff Ever! Jeanna is amazing at keeping the best, knowledgeable staff. Nick is my go to guy for my health issues. But I can't say enough nice things about this location. I go further in miles just because of this staff. Love ya! You All are Rockstars!
Tammy F.
1568332522
Staff is awesome they are all so nice and they know what whatever u ask. I hope they do something about the raise in price n i might possibly find a different dispensary which i don't want to at all. Also need more in stock of certain things.
