Quick and easy. The web site is simple to navigate and explore discounts to get the best price at your own pace. The... staff is friendly with a drama free atmosphere and quick to get you in and out, back on the "high"way.read more
If you are on the highway avoiding this place like the plague. Started with promise now run by a Nurse Ratchet type who... has taken the fun out of weed. The points system is a joke and when I complained they explained to me that they really didn't need my business. I obliged.read more
My budtender was ty and she did amazing helping me choose what’s right for me. place is perfect professional service... always try to help. 10/10 recommendread more
While the selection is very good there are two things that caused me to leave off a star first off the entrance into... the store is not clearly marked it is very easy to go to the wrong door which doesn't workSecondly those who go there regularly would know this but those that are new to Springfield would not it is a recreational only store if you have a medical marijuana card it will not be the same here you would be better off at their downtown storeI probably would give it five stars if the front door were more clearly marked and maybe if they had a medical dispensary added on to it but that last part is optional but do make sure that door is clearly markedread more
Extremely friendly workers, fast paced and knowledgeable. The flower is always as good as advertised and the edibles... are delicious as well as effective. I refuse to shop anywhere else in Springfield. Highly recommend for THC enthusiasts any day of the week.read more
Ascend is probably the worst dispensary in the state in terms of prices, sales, and customer service. Everything here... you can find for cheaper if you are willing to drive a bit. I was once a near daily customer of Ascend, at one point having over 5,000 reward points stacked up, however I went in and purchased some "butter" that turned out to be crumble. I asked for a refund and was denied because they do not refund based on "preference of consistency." I literally did not get what I paid for, what do you mean a preference? It was advertised as Butter, I got crumble. Since this incident, I have visited this dispensary once in the past 6 months to grab something for a friend. I will never shop Ascend again. Terrible dispensary that I always tell my friends to avoid.read more
Vincent - you amazing at helping me. Love ascend. Always friendly and helpful.
Barron was my bud tender and he told me me about a new product. I got the new product and its perfect! Everyone is... always so friendly and helpful when I go there.read more
Jeff is Super Dope! & extremely knowledgeable. His customer service skills are top tier. Thanks to him I’ll for sure be... back.read more
Favorite place in Springfield. Very helpful and friendly. Nice product selection to choose from. Kat was very friendly... and helpful. Will definitely recommendread more
Be sure to see Jeff when you go! He is super knowledgeable about the products and will certainly point you in the right... direction! 😬read more
Logan is the MOST helpful employee every time I go into Ascend! She knows exactly what I want even when I don’t. She... always has a bubbly personality, a plethora of information on products, and always makes me feel welcome. I will definitely be coming back again and again!read more
Streamlined experience for THC and CBD products.Ordering online is easy, usually with a pickup available
I HIGHLY Recommend this Retailer of Fine Cannabis Products to anyone over 21... legalizing cannabis in Illinois has... produced A LOT of much needed State revenue. The Federal Government needs to get with it and legalize it. They could release inmates that were charged with crimes that pertained to Cannabis from both state and federal prison's and use the extra beds for real criminals.read more
I came in they don’t let you look at the buds. I told him I wanted flour instead they gave me powder. It’s not good at... all.I can’t even roll it. I’ve had better from Mexicoread more
The employee's were very nice and helpful , and they listen to help you make some decisions on some of the items. They... take the time and make you feel comfortable about the products. It's easy access to get to the company and leave. They have security and they are nice and friendly to.read more
From my first visit, I’ve experience exceptional service from Casey and Zach N. I appreciate that they were very... informative and didn’t just sell me anything. I was very happy with my purchase! The bud tenders at Ascend are awesome!read more
Zach R and Evan H really created a wonderful experience! Super amazing place and real friendly staff. I will make sure... to come here againread more
Great staff, good selection and some great deals daily. Super convenient online orders. Wish I had an extra hand to... give them 3 thumbs up.read more
Great visit. The store was well lit and organized. The flower has been top notch. But the staff is what makes the trip... worth it. Thanks guys!read more
I had the pleasure of shopping online here today. The website was easy to navigate, easy to check out & the product... selection was immense. I ordered online & picked up inside the shop. Check out was quick. They accept cash & debit cards. Cashier was friendly & knowledgeable. Oh and the product I ordered is Amazeballs. 💚read more
Awesome menu. Informative staff. But taxes here are absolutely crazy high. I paid over 150 in taxes for 4 items
These guys are amazing! The best dispensary I've been to hands down. So many great products and a super friendly staff.... Why would I want to go anywhere else?read more
Very nice people working there that I met. Also pretty clean organized store with a fast check out. Very crazy prices... though 😆 🤑read more
The team at horizon drive are wonderful. Alexis and the manager (forget his name) helped me out above and beyond to be... honest in my opinion. So helpful and patient. Definitely the place to go!read more
I've been going here since it opened! I like this one better than the downtown location. To me, it's just better. More... parking space obviously, I feel safer here too. The workers have always been nice and very helpful!read more
This place is great and the staff are very nice. They have more than enough employees working all at once, making sure... there is no customer left waiting. Products are great quality and the show floor is a great setup.read more
Love the menu that is online. If it is on the menu that day you shop you get it. Every one is happy to help or... explain.For moderate person and only a once in 2 month visitor. I find them very helpful. They will explain to you what you want as you tell them what you want.I will say best experience out of the options I have a valuable to me .read more
Great place, helpful and friendly staff. Easy to order online and pick up. Staff are knowledgeable and will help your... if you don't know what you want.read more
Everyone was very nice and helpful however someone got 2 items wrong.... Not sure if it was the one taking the order or... making it but didn't notice one until it was too late. We'll be back. We love that you donate! Thank you!read more
Best staff ever. So patient and friendly. Especially the one who discussed aliens with us. I sent my money to a... friend and we were gonna pay together but My friends bank was having issues and even my money i sent wasn't accessible so we walked in at 5 and left around 7 after we finally figured something out and the staff who dealt with us were so kind and polite and patient all rare qualities in this day and age. I'll definitely be coming back.read more
Best staff ever. So patient and friendly. Especially the one who discussed aliens with us. I sent my money to a... friend and we were gonna pay together but My friends bank was having issues and even my money i sent wasn't accessible so we walked in at 5 and left around 7 after we finally figured something out and the staff who dealt with us were so kind and polite and patient all rare qualities in this day and age. I'll definitely be coming back.read more
Great selection, knowledgeable and friendly staff. The dispensary itself is very modern and clean. Purchasing is done... through large screens/tablets that they have near the counter, or you can order ahead online. There is a separate room for medical patients to purchase at. However, the ATM in the medical area does charge for withdrawal (unlike other medical dispensaries in MA).Also, first time medical patients get a 40% discount on their entire purchase!read more
Had a fantastic experience with my online order. Logan checked me out and gave me a ticket for $5 off my order for my... review. Im very happy to say I love my order and the amount of friendliness shown. Great work!read more
Love this store! Staff are always super friendly, attentive, and knowledgeable about the products! I've never had a bad... experience here. Today I had Caitlin, who was just amazing to talk with and gave great info on the Last Prisoner Project!read more
I made an order online and once I got to the store everything was in order and provided to me in a timely manner. Kay... was amazing and triple checked that I received everything that was ordered.In addition to the service, the cleanliness and order of the store was amazing. I’ll be going to this location for the foreseeable future.read more
Another amazing trip to Ascend on Horizon!! I am always greeted with a smile and this time I was helped by Logan and... she was incredible! She has an uplifting bubbly personality and she was very knowledgeable and had an immediate answer for any questions I had. She explained everything in great detail and even helped break it down to “common knowledge”. She’s a great asset to Ascend and can’t wait to see her the next time I stop in!!read more
Great store. Great experience. The whole time everyone called me by name, had my order ready despite being super early,... and the checkout process was quick and easy despite me needing to make changes. Caleb as great. Ended up with overall an incredible experience, super efficient, 5/5 stars. Even got some free stickers!read more
Ascend on Horizon Drive is very organized, prices are great, extremely clean, user friendly website & it’s very easy to... get to & in a good area. The staff is very friendly & helpful. The only negative is that it’s hard to hear the staff when checking out between the echo of building, music & partitions.read more
Always an awesome experience. Operating in ways that are organized, knowledgeable and friendly, the staff makes you... feel comfortable right in the door. Alexa was thorough, accurate and personable. Thanks again for all you do guys!read more
Great store for a quick stop! Extremely clean with a great decor. The staff has the knowledge with a super friendly... group of smiling folks. Would gladly do business with this company in the future.read more
I had the pleasure of shopping online here today. The website was easy to navigate, easy to check out & the product... selection was immense. I ordered online & picked up inside the shop. Check was easy. They accept cash & debit cards. Cashier was friendly & knowledgeable. Oh and the product I ordered is Amazeballs. 💚read more
First time ever going to a dispensary and I can't say I was disappointed. The staff was friendly, cleanliness is taken... seriously, and the store was so well laid out and nifty. The cashier, Morgan was very professional. 10/10 will shop here again and recommend in conversations.read more
Everyone at this location from bud tender to cashier is ALWAYS friendly and so so helpful! Even the security guards are... nice! And great assortment of products of course. Mandi took care of me today and did an amazing job !read more
The staff are all incredibly friendly and knowledgeable. I feel very comfortable and welcome when I go here. The store... is very clean and it looks like an apple store. It's so cool. They have great products and fun accessories.read more
Great place to shop for, and gather up your cannabis, and cannibas related products. Very friendly and informative... staff, and a great laid back atmosphere. Love the earthy aroma of the store.read more
This place is amazing! They have a wide selection of products and the staff is professional and kind. There’s a lot... more to look at while you wait for your stuff (but you won’t have to wait very long). Tori helped me with my order and did a wonderful job. She was very knowledgeable about the products and answered all my questions. I will definitely be back.read more
This business thrives by putting the consumer first. All security precautions were taken before entering the shop, and... once done, I found it to be very clean and organized. I was then greeted by my own personal assistant (who was very concerned not only by the social distancing protocol but as a discretionary courtesy). He was very knowledgeable and had a tablet for referencing every item available for sale. The assistant was very patient with me as to recommend what best fit what I was looking for. Once I confirmed my decision, I waited maybe 2-3 minutes before invited by name (prepare to have your ID ready at all times) to checkout. Everyone was VERY friendly and I noticed there was even an on-site security guard. I will be returning to this establishment and highly recommend anyone reading this to do the same. I cannot comment on the quality of my purchase because it was a gift; however, I’m sure there are plenty of reviews to answer that inquiry. Keep up the GREAT work and good luck in the future.read more
I absolutely love this place and all of the people! So amazing! I’m in hear weekly and have yet to have a bad... experience! Shout out to Jordan and Logan! You helped me out!!!!! Hope you enjoyed my dollar coins tip❤️❤️read more
Well organized, no nonsense. Be ready to show ID no matter your age. Then, you enter the a door that takes you into the... "store." Great smell when entering. Nice selection of exquisite hookahs, regular pipes, accessories from pipe cleaners to CBD lip balm. Browse, or order online to pick up. Prices are not bad; but be ready for the SALES TAXES! My order came with a hefty $155.00 in taxes. Staff is helpful & product knowledgeable. They give you great help for all your needs. NOTE: Please remember to put your newly purchased items in your trunk. Just as if it were alcohol. Enjoy!read more
Everyone in there is super knowledgeable and kind. You can tell these people really do enjoy their work. Shout out to... James for being the man!read more
Friendly staff. Good products.. always happy with my purchase. Wouldn't go anywhere else.. stop in a see all the... different things they have.. 🙂read more
There's no other place I'd rather buy my overpriced, legal marijuana than at Ascend! The staff is friendly and helpful.... Go get your overpriced, legally obtained weeds from here. Also... dont buy any shake. Save it for me. Please?read more
The concentrates and weed is fire. Cartridges are EXPENSIVE YALL. Watch out! Street prices are better for carts.... Brendan? or James? are always helpful/nice to my mom since I never know what to recommend us. I still prefer street prices... but everything your employees suggest to buy is good! When are you guys going to price your products like Colorado? It’s.Too.Expensive 🙁read more
Second time here and we can already tell it will be our regular go-to spot. It was so easy to get in and out and had a... super friendly staff. James at checkout was knowledgeable and seems like a perfect fit for Ascend. We will definitely be back.read more
OUTSTANDING on every level. Professional friendly staff, minimal wait time, great selection and reasonable prices. I... too am hoping for lower prices, but still scored bargains over their Grand Opening and Thanksgiving as well.BRAVO ASCEND OUTBACK : ) !!!!read more
Extremely friendly and fast service. Only 25 minutes from online order to pickup. Everyone was helpful and ready to... answer any questions. The only thing I could say that they could improve on is their menu. Choices were a little small.read more
Best in Springfield. Went around 3pm, was out in less than 15-20min. Nice people. Good selection. My only complaint... with all Illinois dispensaries is price. This place had a selection of sale priced items and other specials which was cool.read more
Everyone is very friendly and helpful. The store is large and parking is great ! Also great selection.
Super nice shop, with great customer service. Very welcoming. Loved going there!
Great place to visit! The entire staff is super friendly. Dalton has a great attitude and is very knowledgeable about... all of the products. Good vibes!!!read more
Our bud tender was extremely helpful our first time in was a great experience. Thanks
Came in to buy a vape cartridge only to find that the box was empty. As an update, they were able to resolve this... issue. I will be wary of Cresco brand products in the future though.read more
Absolutely amazing experience!!! I've been going to the spot downtown but walking into this new location today was an... entirely different experience. Very friendly and made me feel extremely welcome. The lady who checked me in was awesome and engaged in conversation about my gauges 😊 and I got lucky enough to have Westin ring me out. Huge shout out to him!!!! I remember the first time I met him on January 1st.....the crazy wild opening day lol. Good luck guys and I'll be seeing you all soon ❤❤❤read more
Thus place was very awesome. I came in during the soft opening on WEDNESDAY to check out how they did things. I met a... lady named Mindy who was my budtender. Mindy had a few questions on how to do things but this lady with above and beyond what I would expect from a sales person. She helped explain things and when she did not know the answer, she found out. THURSDAY was even better This dispensary is cool on the inside as well. You really need to come down here and check it out.read more
Went in prior to the grand opening. First thoughts were this is exactly what I wanted the downtown dispensary to be... like. I've always been well received by friendly staff at both locations. Parking is infinitly better at the ascend shop. And no homeless people begging for money. I placed my order online....this store has a whole lot more to offer. Some very good stains more suited to the rec user. Love the display cabinets so you can freely check out the products including the flowers, vaporizers, and wide variety of pipes and one hitters. By placing your order online it's a quick 5 minutes in and out. Prices during the opening sale are just too good to pass up. I walked away with about a 1/2 ounce and will likely go back for more as they have more grand opening sales. This will be my go to dispensary from now on. Superb facility!read more