Typical duties include: • Provides prompt and courteous service. • Responds to tier 1 and/or tier 2 support requests via phone and web-based ticketing system. • Uses knowledge of web-based applications and networking to troubleshoot and resolve client issues. • Performs tests to isolate source of issues. • Escalates issues to the development team when necessary. • Verifies technical fixes from the development team. • Uses remote desktop sharing application to assist end users and resolve issues. The above description covers the principal duties and responsibilities of the position. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check.
Technical Skills (Required): • Working knowledge of HTML. • Experience with Photoshop, MS Office, Publisher, Illustrator, and other office and design applications. Required Customer Service Skills (must have): • Experience with understanding and soliciting requirements through conversations with non-technical customers and employees. • Superior work ethic absolutely required. • Need to have a fun and friendly personality. • Excellent verbal communication skills are a must. • Hard worker that is willing to put in extra hours when needed and enjoying the benefits of exceeding the customer’s expectations. We are looking for a very dedicated individual that wants a career and not just a job. Requirements • Minimum of one year inbound call center experience • Proven track record of successful customer service • Excellent communication and telephone skills • Strong analysis and problem-solving skills • Detail-oriented with strong time management skills • Ability to work both independently and in team setting with minimal supervision • Flexibility to work various shifts and overtime if required (not strictly 9 to 5) • Excellent computer skills • Experience in website security, Web Application Firewall, eCommerce, web-hosting and/or technical industry preferred • We offer competitive compensation and a business casual work environment with flexible work schedules.