Are you passionate about customer service? Do you like being rewarded and appreciated for hard work? At ABC we work hard and play hard! We were named employer of choice due to our amazing company-wide culture and fun filled family events! We are looking for like minded individuals who enjoy having a fun family oriented work environment and like to get the job DONE! If this is you don’t waste another second! Our company is growing tremendously! The room for growth and leadership opportunities are endless!
ABC Plumbing, Heating, Cooling & Electric is looking for an outstanding Customer Service representative who has excellent communication skills and drive to get the job done.
This is an excellent opportunity to join a company that has an outstanding reputation for service & quality and growing tremendously. The position will be based in our Arlington Heights office.
- Knowledge of principles and processes for providing customer and personal services
- Customer needs assessment, meeting quality standards for services
- Assembly of required documents and review for accuracy
- Adhere to the company’s plan for resolving customer concerns quickly and favorably
- Knowledge of administrative and clerical procedures and systems such as word processing and other office procedures.
- Communicate with customers via phone/email
- Giving full attention to what the customer’s needs are, asking questions, and directing the conversation
- Open work availability – Must be able to work evenings/weekends when needed
- Work with internal departments to meet customer’s needs
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent
- 1 year customer service call center experience
- Must pass drug screening (This includes Cannabis)
- Must pass criminal background check
- Major medical & dental for full time employment
- Profit Sharing for full time employment
- Family oriented amazing work culture
- Fun company events throughout the year!
Job Type: Full-time
Pay: $15.50 per hour
- Dental insurance
- Health insurance
- Paid time off
- Call Center: 1 year (Preferred)
- Are you able to work evenings and weekends?