Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) is the leading vertically integrated multi-state cannabis operator in the United States. It is a high-growth cannabis company with a national brand known for quality, trust, and reliability. The company is positioned in highly populated, limited license states, and currently operates in 23 states with 88 dispensaries, 22 cultivation sites, and 30 processing sites. Curaleaf has the executive expertise and research and development capabilities to provide leading service, selection, and accessibility across the medical and adult-use markets, as well as the CBD category through its Curaleaf Hemp brand. Curaleaf’s expanded geographic dispensary presence now offers access to medical or adult use Cannabis to more than 192 million people, or roughly two-thirds of the United States population.
We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision “To be the world’s leading cannabis company by leading the world in cannabis education, accessibility and customer satisfaction with high-quality products backed by science.” You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission “To improve lives by providing clarity around cannabis and confidence around consumption.”
The Customer Service Associate is responsible for ensuring each customer receives outstanding service by providing a positive and friendly environment. They assist customers with their needs, maintain solid product knowledge, and always provide the highest level of customer service while providing support over the phone to our customers, patients, and dispensary teams.
Essential Duties and Responsibilities
Provide exceptional customer service in accordance with established standards.
Develop and maintain rapport with our customers, vendors, service providers and staff.
Ensure customers’ concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to Manager when needed.
Creates an environment of excellent customer service skills.
Ring up sales on Point of Sale system and process cash.
Ensure strict controls to protect organization assets at the direction of management.
Set up and break down display cases daily. Assist in display maintenance and housekeeping.
Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts.
Collect customer information and input information into POS system
Perform data entry and manage the customer database.
Maintain strictest confidentiality in compliance with HIPAA guidelines.
Frequently maintain dispensary’s cleanliness, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitation.
Maintain a positive work environment conducive to trust and respect.
High school diploma or general education degree (GED); and six months related experience and/or training.
Previous experience in cannabis retail preferred.
Retail, cash handling and Point of Sale (POS) experience required.
Working knowledge of Microsoft Office.
Must be 21 years old and able to pass a criminal background check.