Shift Manager – Green Thumb Industries – Mundelein, IL

The Shift Manager will be responsible for the leadership and support to retail teams, ensuring that the store runs seamlessly, and service standards are met.

  • Consistently demonstrate the leadership ability to drive results and develop the team.
  • Creates a motivational environment that inspires the team to create a memorable experience for both internal and external guests.
  • Observe staff to ensure consistent use of the company’s service standards and core values.
  • Openly communicates with the General Manager regarding team development and overall performance.
  • Recognizes team member performance and effectively provides the necessary coaching and feedback to ensure team member success.
  • Address escalated guest concerns, complaints, or suggestions in a timely manner and provide service recovery as needed.
  • Prioritize the guest experience above all other administrative tasks.
  • Drive customer loyalty through service and accurate customer data capture.
  • Be present on the sales floor to ensure a positive guest and team member experience.
  • Consistently follow company’s open and close procedures for the dispensary.
  • Manage day-to-day dispensary operations in accordance with company policies and procedures.
  • Communicates relevant information to other managers and staff as needed.
  • Ensures all daily/weekly cleaning checklists are completed.
  • Consistently maintains a clean and neat dispensary, in the front and back of house.
  • Works with the Inventory Agent to ensure inventory needs are met and assists in inventory counts as needed.
  • Remain current on all company programs, marketing campaigns, and promotional specials.
  • Holds all staff accountable to company policies and procedures, fairly and consistently applying the progressive discipline process, as needed.
  • Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
  • Upholds all company policies and procedures and ensure compliance standards are consistently met.
  • Keeps the General Manager informed of any concerns or issues in a timely manner.
  • Knowledge and understanding of employment and state marijuana laws including compliance with federal, state and local requirements.
  • Ensures all compliance requirements and standards are consistently upheld to include employment practices and policies.
  • Consistently remains compliant with all legal and/or company regulations for the industry.
  • Must have a High School diploma or general equivalency diploma (GED).
  • College degree preferred.
  • Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement, common sense and resourcefulness
  • Adapts and thrives in a demanding, start-up, fast-paced environment
  • Possesses a high level of critical thinking
  • Operates with a high level of professionalism and integrity, including dealing with confidential information
  • Must understand and comply with the rules, regulations, policies, and procedures of GTI
  • Must have a solid understanding of the Medical Marijuana laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.
  • Must pass any and all required background checks
  • Must be and remain compliant with all legal or company regulations for working in the industry
  • Must possess valid driver’s license
  • Must be a minimum of 21 years of age
  • Must be approved by the D.O.A. to receive an Agent badge

Apply Here

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