I've been coming to this store for about 2 1/2 years now. As time has passed, service has gotten slower and slower. They make you wait for up to an hour out in the cold before even letting you into the building. Then you have to wait another half hour in line inside. Today I waited in line for 45 minutes outside, and another 30 inside. Despite having multiple kiosks, only 2 people were working the counter. They knew to expect crowds, telling frustrated customers it was payday for those who receive SS. So why have only a few employees scheduled? I've traveled all over the US, visiting dispensaries in at least 12 different states, including others in Illinois. No other store has ever had a wait that compares. They take advantage of the fact that they are on the Indiana border with no real competition for those who would rather purchase from a legal store instead of the street. They know people will wait because the alternative is to drive 2 hours longer. After owning a business for 16 years, I know that the lack of proper staff is solely the result of poor management. At this point I will be making the drive to Chicago because at least I can spend the extra time in a warm car rather than standing in the cold wind. They could, at a bare minimum, put up a wind breaker to protect their customers from the frigid breezes while they're forced to wait, but they won't even do that. With all the money they're saving on payroll, they could afford to do the bare minimum to keep their customers comfortable.
I was served by Kim yesterday.She is a customer service Pro!She worked tirelessly to mix and match my purchases so I could maximize my goodies!She is so positive and pleasant and remained so throughout her service. Keep her Sunnyside, she is a rare find in today's workforce! Thank you Kim!!!
These guys are so amazing! Just tell them your needs and they have so many recommendations! Those taxes though!! 30%!Still a great staff and very thankful for the easy process
Michelle, who I placed my order with was great! However, they grabbed the wrong product 3 times before they had my correct order at the counter and when I opened my Cresco Wedding Crasher cart, it already had a huge air bubble in it so it's definitely not a full gram. Questionable products.I came back and edited from 3stars to 2 due to pricing. I was annoyed enough that I forgot that I also paid more then ANY OTHER dispensary I've been to, even in Illinois, and I'm still getting ripped off on product. It's not worth it. Drive somewhere else for a better experience.
This is my favorite dispensary. Been going here for about a yr now and I've always been well cared for, it's a very clean space and everyone is always so kind here. Love their rewards program and how kind everyone always is. It's my kinda place and I enjoy my trips there!
Patti processed my order today and was lovely. You can tell she enjoys her job and was having fun with our checkout process. She appeared professional and hygienic and smiled during the transaction. She made sure I had everything I needed for my order today and asked if I had any questions. Her customer service was top notch! Thanks for another positive experience, Miss Patti!
Patti was wonderful! We just had our baby and I had a tubal removal done, and she was so informative and helpful when giving recommendations so I can feel comfortable. Thanks again so much for your time, Patti!! You're the bomb!!
I've been to a lot of dispensaries in Colorado this is the first one that doesn't display the supply in a glass case. So if I didn't know what I wanted I wouldn't know what to get. Other than that the store is awesome and all the employees are great it's organized and clean. There was about a ten fifteen minute wait but it's a Friday evening they close at 8pm I'd think staying open for a few more hours more so the line isn't backed up. The parking lot is big to so plenty of space.
It was time to retire my trusty broken and hotglued together water pipe. Beth recommended some cool products and in the end, silicone red was the way to go. I really like this location and will continue taking my business their. The employees are always friendly and helpful... I really appreciate good customer service and a knowledgeable staff... 👍
Patti is extremely intelligent and always polite. More dispensaries are opening up in Vermilion County and I'll still go to this one just because of Patti. Thank you again Patti!!!
Love Sunnyside! 🌞 Convenient clean location... Huge variety of QUALITY cannabis to choose from. I love having LEGAL access to lab tested untainted 🌿! In my opinion, health + safety + purity is definitely worth the added taxes if you responsibly partake in Mary Jane... Thanks, Sunnyside! 💚
Love Sunnyside! 🌞 Convenient clean location... Huge variety of cannabis to choose from. I love having LEGAL access to lab tested untainted 🌿! In my opinion, health + safety is definitely worth the added taxes if you responsibly partake in Mary Jane... Thanks, Sunnyside! 💚
I love this place! Customer service is everything to me and the employees here are awesome. They are very knowledgeable and they always make good conversation with me. Jake was the most recent person that checked me out and he was very nice and educated on the products I bought. Keep up the great work guys!!
Been there multiple times and I've never had an issue. People are great and nice including the guards! Location is always clean. I'll definitely be back again.KYLE W helped me out last weekend when I was there. He told me about a special I overlooked when ordering online. Thanks to his help I was able to get a very nice, extra product!! Thanks Kyle and keep rolling Sunnyside!
Great place, nice people and atmosphere, convenient, since I live in the Indy area, but there’s one glaring problem…EXPENSIVE! I can drive to Michigan and get four to five times more product for the same money, without the ridiculous taxes! It’s a three hour drive vs one hour to Danville, but that kind of savings makes it worth the drive! I hate it for the fine people at Sunny Side, as I know they don’t set the price of the product, but I can honestly say that I won’t be visiting again any time soon. I will check your prices from time to time, to compare prices, but I don’t see how it will change. Good luck to all!!
Had the best experience! Staff is knowledgeable about products & get you set on the right path to get exactly what you want & need! Check in with Kari was awesome as well! Super friendly & made me feel like I truly was welcome to their business!
I wasn’t sure what to expect going into Sunnyside, but I was pleasantly surprised to find such a great environment. The process of getting into Sunnyside was simple and the staff made the experience even better. Andrew helped me out at the register and was really nice! I’ll definitely be recommending Sunnyside to my friends!
I usually don’t write reviews but after my visit with sunny-side I had to and will be back again, Andrew welcomed me with a smile and warm greeting. Then as I went to pick up my products I walked into a beautiful lobby and was able to go through the process of receiving my products very easily! I would recommend this dispensary to anyone because of the people alone.
Great service. My dudes Kyle and Aaron hooked me up proper.Then the sweet lady with white glasses n Amber made sure to tell me to have a fabulous day. Great selection! I will be back soon. Thanks so much today's Sunday peeps were awesome sauce!!
Received great service today from Codi placing our order and Kyle at the register! I think they provided 5-star service which is why I chose 5 stars, but I would like to see more of the product on display as a point of reference, and I think it's lame that employees can't accept tips. I would be more likely to choose Sunnyside in the future if I could leave a tip for the nice folks who offer great service!
Jacob D was wonderful. Not only did he remember me and the products I enjoy but he also went out of his way to exchange a product because they had something else I liked better. I missed it on the website but Jacob confirmed they did have it and swapped it for me. He deserves a raise!
I don’t have experience shopping with any other dispensary but I’ve been coming to Sunnyside for about a year now and have a pleasant experience each time. Online ordering is quick and painless so I’m able to jump in line as soon as I get there and my product is ready to go by the time I get to the checkout counter. My interactions with employees are always positive, the environment is clean and chill and they have neat products and accessories for sale stationed throughout the place to look at/read so if the line is long it keeps me entertained. AJ has checked me out a few times so I remember him most and he’s very knowledgeable about all of the product and always very willing and happy to answer questions or give a recommendation. He’s got a pretty rad pin collection too!
You can't see any product before you buy. They also had a tense atmosphere. Almost like breathing down your neck the entire process. The selection was nice once I got to look on the tablet and so was the bud tender that helped me. Overall not the experience I wanted to show my friend her first time in a dispensary.
Very quick service! Accurate filling of order. Polite and friendly staff.There were 22 patrons in front of me in the pickup line. I was out the door in 12 minutes.Great experience! Sunnyside is now my “go to” dispensary.
Had Crohn’s attack while standing in line. The security guard stepped up to help. The man behind the counter told me about their ADA line and told me he understands because he has a bad stomach too. The security guard then spoke to me so kindly, and asked if I needed an ambulance. I was able to leave on my own. Thank you to these great employees. Super helpful security guard. How nice can people be.
Unaware that orders needed to be placed before entry to store. Make sure you order ahead of time so you don't have to make quick decisions. Other than that fabulous was only the for 15 and that was to include setting up account online, placing order, and pick order up. Very official and prompt service. Will definitely be going back
I have been a customer of the Sunnyside store in Danville Illinois for the past several months. I wanted to take a minute to give thanks and put the silver spotlight on some of the unsung everyday hero’s you have working at your store. Over the past several months I have watched the way the sales staff and security staff treat the customers that visit your store in Danville. I found the staff there to be extremely knowledgeable of the product that is being sold there. As an additional bonus to the sales staff I have witnessed the acts of kindness from the unrecognized everyday heroes in your security team. I watched a security guard first name Jason , I have never heard his last name, stop what he had been doing to tie an elderly woman’s shoe. He said he didn’t want her to fall. I have seen this same guard escort the elderly and the disabled customers into the facility and then escort them all the way to their vehicle, just to make sure they make it safely. I have been so impressed by their service I began to bring my sister who has Muscular dystrophy. The guard, Jason has been working at the door greeting customers each time we have been there. He has never been offended by the requests from my sister for his help getting back to her vehicle. She once stated that many people treat her as if she is contagious, but he has always extended his arm for her to hold onto to make her walking easier. Even when I am not there to help her I know that he will always be there to help her and all who need the help. It is not that this type of guards are saving lives or jumping into dangerous situations, but guards like him are as I have discovered are “everyday heroes” never looking for the recognition that they, that he, deserves. The way your staff, both sales and security, treat and know people is the reason I continue to visit Sunnyside and why I am so eager to refer you to all that I know.Thank you.Conner Denten
This place is awesome! The line may look long, but they move people in and out in no time at all. The whole process only took about 30 minutes. That’s ordering on line. Waiting for them to text that my order was ready. Standing in line. The first doors you show your order # and then you get a receipt and then a guard lets you pass through the second doors and you wait in another line and then you walk up to whatever cashier goes with that line and give her your receipt and she gets it ready and then you pay and your done.
Always a positive experience here. Even with a full parking lot everything moves quickly. Order online before you come, remember your license, and bring cash or a debit card. Out of state limit is 250mg for edibles in a 24-hour period, and that's what I get. They're doing a sale for 420 so we picked up some more during the festivities. Until Indiana shapes up, this is our preferred place to order.
Check out their website before going. It explains everything to do before going and what to bring.Super clean, super efficient. Cannot browse products on a floor. Only online whether online in store or online at home. Products are not touchable. All behind closed doors. Staff super helpful and knowledgeable
Great experience every time! Always a quick and simple process plus I can tell each time I go in they evolve and expand in one way or another. So far I haven't tried anything product wise that really blew my mind and for the price thats what you'd kinda want but definitely not of poor quality.
Top of the shelf inventory. The prices are 2x higher than top shelf prices in Oregon dispensaries like I'm use to. Definitely more high class and professional than I'm use to. I'm use to little old ladies with jars of herb they weigh out for you while you grab a coke from the fridge and sit around and chat a bit. Definite corporate feel. They do have a really nice staff. Order ahead of time on their website to save their time and your time unless you really need their recommendations. Even if the line might be long it keeps moving they aren't slow but don't rush people.
Top of the shelf inventory. Super dry tho...doesn't hurt but don't use a grinder. The prices are 2x higher than top shelf prices in Oregon dispensaries like I'm use to. Definitely more ridged and professional than I'm use to. Higher class than I usually look for in a dispensary. I'm use to little old ladies with jars of herb they weigh out for you while you grab a coke from the fridge and sit around and chat a bit. Definite corporate feel. They do have a really nice staff. Order ahead of time on their website to save their time and your time unless you really need their recommendations. Even of the line might be long it keeps moving they aren't slow but don't rush people.
They have done a great job with keeping up with supply and demand for an affordable price, even with paying 25% tax rate. The shake is good and cheap but I will say they’ve had trouble keeping higher potency affordable but I imagine that’s just apart of the growing pains you face in a new market. I’ve been very pleased so far. The staff and security are really nice as well.
I stop in here quite a bit when I am in town. Nice and clean! Everyone is super cool! Little wait sometimes but goes pretty smoothly. Only downfalls.. No in store shopping. Gotta order online before entering And ignore the member reward info cause they don't do it "yet". Come on Sunny side.. We Want Our Rewards! 😉😁
Been here several times the last year and they're absolutely fantastic. The wait is annoying, but they move lines as fast as they can. You have to order your product before going in however, so make sure to visit their website and review what items you want, otherwise you will be standing outside until you end up ordering something.Prices are decent, really nice people, highly recommend if you are near this dispensary.
The staff is great, and super chill and friendly. They are more than willing to answer any questions for you. It's user very busy in the weekends, and is made worse by the social distancing and restrictions on how many customers are allowed in at once. The lobby and sales floor are spotless, and they do a great job of sanitizing between customers. They are constantly expanding their product line too which is a plus.
Even when this place is super busy with a line wrapped around the building they get u in and out. The budtenders are very friendly and helpful. It would be nice if we could see and smell the product before we buy it, but I've never been disappointed. Their strains are fresh and have been tested. I highly recommend this dispensary.
Went on a Saturday with a friend. We were both pleased with how easy it was to find and the proximity right off the interstate. I already knew that I had to pre-order, so I was ready to go.. There was a long line that wrapped around the building, but overall, it went by pretty quickly. I had time to joke around with my friend, and I didn't really feel the wait. I made sure I had my license and order info on hand before making it to the door. The place was clean and organized. Staff was really helpful. I will definitely be back.
Very very busy but we'll worth the wait. Staff here where very professional and they where also very efficient. I "highly" recommend this spot.
Very impressed with the cleanliness of the facility. Treated very kindly and had excellent customer service from each staff member that I interacted with. Nice selection of products... Something for everyone! Very efficiently run. I WILL return to Sunnyside with my business, and I will recommend it to others!
Always great, friendly service. They're doing a great job making sure we social distance and keeping everyone safe. And even when there is a line, you are waiting long. Plus you're in line with several others already happy to be there, so you get to socialize while staying 6 feet apart and wearing a mask.
Unbelievably clean. Sanitation unmatched. Staff was bubbling with enthusiasm. From the security guards to everyone working inside, all were very knowledgeable and friendly. I will definitely return.
10 STARS!! TWO thumbs up!! However know this!! You have to order first from their website .. before you can enter!! I ordered on my phone in the parking lot! You pay when you enter & you can always change your order! Medical or adult purposes! Anyone can order that is of age! They have everything you want! It’s a very informative staff, very happy 😁 & friendly!! HIGHLY recommend this place! Clean & professional and I was in and out with my order with no problems! Bring your I.D! Get your order & leave smiling for days!!!!:))))))😁
Very professional business. High quality products in a safe, secure environment! Order from the safety of your own home computer or phone, you won't be disappointed.
The high supply shake is my go to. Most bang for my buck and I love it. The swift lifts are fun too! The workers are fun, the whole atmosphere is.
Great place, awesome staff
I'm super high so yeah I love it.
Very professional knowledgeable staff, clean and friendly service. Very Recommendable!
This place is professional and clean and how it's supposed to be done. Quality is incredible and while the taxes are high I'm happy knowing that it's helping local infrastructure.
Came from Indiana, walked up and got right in, guess i got lucky. This was my first dispensary I've ever been to, and oh boy i was impressed. This is the closest dispensary to me at about 1 hr 26 min away. I will definitely be coming back. The McGlovin strain is some of the best weed ive ever smoked.
Took 2 hits and I'm straight gassed recommend highly
People are always nice and the line moves quickly. I appreciate the hard work the team at the danville location puts in and always looking forward to the hour drive. Always quality tanks and flower. A little pricey but worth it.
Be prepared to wait in line outside for quite awhile. Easy to find right off interstate.
Stand 3 hours in line with the line wrapped around the building??? No thanks.
Absolutely love this place. Never thought I would be walking into a place like this. Highly recommend. People are very nice and informative
Very helpful and they work as a team. Thank you
Always super fast, and the workers are always positive when waiting on you. Never a hassle to drive to, and features a wide parking lot. Best dispensary in Illinois
This place is amazing!!! Please take my advice and read the FAQ page on their website! So informative! It was my first trip and reading ahead made it a 15 minute in and out process. The employees were absolutely all so friendly and professional. It's easy to get too the taxes kill ya BUT the ease and quality are 100% worth it!
Great selection and inventory. Love the online ordering for convenience and safety. Very very friendly and knowledgeable staff. Was a real treat to visit.
I love this place. Very kind staff. Great products. Fast.
The online ordering is amazing! Just click on what you want 1-2 hours before u get there and your in and out quick
Good store, friendly people. Wish prices were lower but they cant necessarily help that. You feel like you're in a bank.
Nice people. Be ready to pay triple for just ok product. The packaging is nice and fancy. Product is mediocre at best. It was a bit disappointing but it got the job done I guess.
Outstanding customer service!!! I had an issue with a product and I emailed customer service. They ended up giving me a FULL refund they also gave me an additional 35% off my next purchase. They didn't have to do that, especially when the issue was something that was out of their control. They don't allow enough characters in this review box for me to say all the great things about this place!!!
Very friendly and great products
These guys are awesome,easy to find,great selection, and fast service
I'm a local and this place is always a pleasure. Always a great selection, and ordering online for pickup is super easy. Always in and out and the staff is top-notch. Very proud to have this as my local dispensary!
Best menu around!!!! Great staff great customer service great experience HIGHly recommended
Great place all they way around!! Good selection, great employees, awesome building and location. They also make sure you are safe and the environment is clean and sterile. Highly recommend it!!
Extremely organized for such a busy place. I had a 3 hr trip there from another state and was nervous but this place is awesome and so are the people. In and out in short order with great products.
The customer service is beyond compare. The associates go above and beyond to make a customer happy. They're also very informative and knowledgeable not to mention friendly. The products are amazing as well. I had an issue with a product and Tyler (the associate) made sure that it was corrected. This is the only dispensary I recommend hands down.
This was my 1st experience going to a dispensary and the staff could not have made me feel more comfortable. We did have to place the order online but it was quick. We did it in the parking lot the whole process including getting our merchandise was less than 20 mins (of course it took me the longest to decide what to get). I would recommend this place to any one. And the prices were less than other places close by.