Really nice people working there. Terrible customer service online. There was a special deal online that printed on my order receipt and the store wasn’t able to honor THEIR OWN PRICE. So, I contacted customer service and shared all the relevant receipt and order evidence. The SunnySide customer service insinuated I was lying (about their demonstrable mistake) and refused to correct the ~$20 difference b/w their advertised price and what I was made to pay. I had been a loyal customer until that point. I’ve moved all my cannabis shopping elsewhere. Peace - enjoy your ill gotten $20!
Very friendly service. Quick and east everytime😊 thank you Dex for helping me today with my purchase ❤️
Love this place! Knowledgeable and friendly staff. Amazing military discount. Makenzy gave me the review card today. She’s so personable, always checking in making sure I’m doing well. I’ll continuously come back!
So, I am NOT your stereotypical dispensary customer. I am an obese, 69-year old dude. I am SO delighted with my first-ever visit to a cannabis dispensary. I felt welcomed by everyone I dealt with. Maggie and Mack patiently counseled me on options and choices, showing concern and interest in me. I didn’t feel ‘sold’ to and I felt like I was in very good hands. Same for Andrew at Check-out … easy and efficient, yes, but more importantly, like a conversation with a new friend than a business transaction… with the folks at other registers joining in the discussion. The facility is bright, clean, and welcoming.I’ll be back!
The store is clean & efficient. The customer service at the corporate level is terrible! They advertise a point system to provide added benefit to use their company but they don’t want to put the points onto your account. I signed up for the points rewards before I placed my online order & I received a confirmation. The website says it could take up to 72 hours. My points didn’t come so I wrote the customer service department. No answer. I did place another order & same thing. The second order was to also provide 500 bonus points. 3 days later, no points. I finally received a response & suzie advised it was a courtesy that I got my points from the first order and bonus points take longer. It’s been a week now & still no bonus points. I have now written 4 messages to suzie. Also, the website says that they take debit cards. It doesn’t mention that there’s a $3 service fee on their website. This company doesn’t deliver what they offer.
What a wonderful location to go to for all your needs, with the most friendly of employees. The employee Mack that helped me had great recommendations and the care to take time out of her day to help me pick what I needed. Macks the best budtender I've ever seen, thanks again Sunnyside!!
Had the best experience hands down. Brandon gave really good knowledge on products and the deals, he was very patient, very understanding and quick with his work kept a smile the whole time as well. Sunnyside I will keep my business with you guys for sure.!!
I purchased 1g cart of Ghost Train Haze by Select Essentials on 5/18/23 and when I got home the cart was empty. WTH! Ruined my night and my friend's birthday! Empty cart for $56+tax. I bought it because it was on sale. Also, they charged me $25 for 2 Watermelon Smash Gummies packs and they were advertised at $20/each. I also got a battery with charger and the price was less advertised on the counter and they charged me more. What is going one. So, I emailed customer service as they said I should. I sent attached pics and they didn't attach. I tried sending again and failed again,so I actually took one pic and tried sending again and it said it was too large to send. So, I attached 3 pics and sent them,but they have to click on each one, download, and open too see the pics. WTH!! Why is it so hard? I spent $210.00 there WTH! Why is the whole process taking forever and why can't they just call me? I am very frustrated about the whole process. They make it hard for the customer even when they are at fault. How dare you Sunnyside! The trust is gone! Not shopping Sunnyside again. Customer Service sucks exceptionally. Why do I have to wait 24-48 to get a replacement. Trust me it's not worth the Hassel of shopping anything at Sunnyside. It will take forever to get your refund or replacement. I asked for the agent in charges name and the girl refused to give them the phone,or give me his/her/their name. She said she did not have to give me anyone's name. Jeez only asked for a first name. The person I spoke with the past 2 days is Bee. If you want to pay a lot of money and receive nothing that you paid for, keep shopping Sunnyside,Cresco, and GTI. Then wait forever to try to get things resolved. IT'S NOT WORTH THE HEADACHE!
Brian was truly the best! He was friendly, upbeat, and had a great attitude. He was quick, but I didn’t feel rushed. I felt like he gave me the individualized time while being efficient. I appreciated his kind manners and good energy. Love how clean the building is, quickly they get you taken care! Thank you Brian! Keep it up!
The Naperville location is the only Sunnyside location that I've never had to wait in a line. I love going there. Plus they are super friendly. I highly recommend this dispensary to anyone.
Fantastic service and very informative! Brian was super helpful setting up with everything I needed when I was looking to switch up my usual. He was very insightful and asked the right questions to land me in the perfect blend for my needs!
Visiting from another state where my boyfriend was a Sunnyside* manager had me so excited to stop by. The entire team at this location was phenomenal!! From the minute I walked in Royce was ready to help and got me going speedy. Although my boyfriend had just recently passed, the staff at this location treated me like family. Jim gave some amazing recommendations and Tatiana finalized the transaction with such grace. Every employee I came in contact with had a magical energy and it was a amazing to be around. The kindness this group of strangers showed me was beyond anything I have ever experienced and I cannot recommend this location more. I’m looking forward to returning during my next visit to Illinois to see their smiling faces!!
Brian S. Made it such a great shopping experience. he was very professional and so kind, patient with me. I appreciate it more then he will actually know thank you so much Brian. Dominique
Very fast, clean, and the staff is awesome can't wait to try the smoke ! Will updD5ate !!!😊**UPDATE: CLEARLY GOOD GREEN. ALMOST FORGOT TO UPDATE. 💯 RECOMMEND!!! I WOULD RATE THEM 10* IF POSSIBLE. 🥴👍👍
This place I’ve been too a few times! Love how knowledgeable the staff are about the products offered and how comfortable it was to walk in the store and purchase products from! No one looked like they were under the influence working! It was cool experiencing the growth of the store from it first being open to recreational to now! Great work sunny side! Def will visit again one day!
Very cool experience! Everyone was very friendly and knowledgeable and got me hooked up with exactly what I was looking for within minutes! Shout out to Vin for ringing me up and setting me up for my vacation! Gonna have a wonderful time with my flower and cartridge! I will definitely be visiting again.
Talked to Vin today at sunnyside! What a great person! Super friendly and knowledgeable. I always have a great experience every time I go to Sunnyside. Thanks Vin!
This location makes it simple and easy to meet a consumer's needs. There is a vast selection available with knowledgeable and energetic employees.My cashier was Angelica. She greeted me with a smile, had a terrific attitude, and was efficient with her work.I'm more than happy to recommend this location to others, and plan on returning in the future.Thanks, Angelica! : )
Finding myself shopping for Cannabis products for my father, I have visited a couple of other dispensaries. While never finding one that was bad, I was fortunate enough to find Sunnyside in Naperville which close to my home and having the product I was looking for. What struck me was the airy and openness of the store, delightful. What was even better was when I was checking out to have Alexis assist me in that endeavor.I had a few questions being the first time there; she was knowledgeable and friendly during my entire visit. After I explained the reason for the product I choose, she offered a number of alternative solutions to my father's ailments and to address the potential lack of efficacy of his treatments by maintaining the same regimen. I'm sure he will appreciate the effort as much as I did my time spent at the store and being assisted by someone as friendly and helpful as Alexis. Thank you.
Calm atmosphere and brilliant energy from the staff from check in to check out. I worked with Thomas who gave me very thoughtful recommendations and made choosing my products an absolute breeze. Oscar at the register was also invested in making sure my experience continued with ease. Product is top notch to say the least. Will recommend to all passing through Naperville.
Beware. Just because the federal government (TSA) accepts your ID, this place may not. Of course that also depends on the day you go. Apparently on Wednesday my ID was acceptable, but by today(Saturday), it was not. Wouldn’t be so much of a problem if there were multiple dispensaries in every town as there are in states that have their act together. Tough to drive 10 miles out of my way to get turned away.
I love this dispensary. The selection, prices, and the employee's energy is what makes them stand out. I never felt so comfortable with being able to ask questions, have small talk with, and it's all without feeling rushed. Even down to security here, I will not go anywhere else. Special shout out to Vin! He's a doll and always so bubbly, humorous, and definitely is the person to give you cannabis 101 info. Always love being able to see him! Also, kudos for the strain journals! I love being able to keep track in a very orderly and detailed manner.
I love this place. The location in Naperville, Illinois. As soon as you walk in, you feel comfortable as everything is "sunny" and vibrant. I was helped by Suzanna (Anna) on 1/3/22, and before she called me I saw her interact with 2 other customers and she treated all of us with kindness and professionalism. I was in and out in under 10 minutes.The prices here are fantastic, and when ordering online, it will tell you your total TAXES INCLUDED! no surprise extra $40 when you pick up.Sunnyside is owned by CRESCO, so already they have some of the best products you can find. They also have everything from lighters and papers to water bottles and t-shirts.I would recommend anyone to come here.
First time here and tho I had to create an online account to be serviced, the app was very efficient and a quick sign up! Followed by great customer service by Thomas and Royce! Thanks guys for making my first experience swift and Easy! Will be back to use the 10% discount I got along with my purchase! Happy Holidays!
Rude employees. Product is good, that is when the employees don't purchase your online order out from under you! Glad to know I am not the only one this has happened to. Go somewhere else for a better experience. There are four other dispensaries within a 2 mile radius, and they all have point systems that work!
I love this place. I place my order online, walk in, show my ID and pick up my order. Everyone has been super friendly every time I’ve gone there. Every staff member is friendly, knowledgable and helpful. Today I got Jack at the register. I had questions about a couple of the products and what result I was looking to achieve (pain relief). He was able to explain the difference in the tinctures I was looking to try. Jack was able to direct me to a quick decision, (which is never easy to do), by sharing his knowledge and explaining their products. Jack seemed very happy to help me and I didn’t feel pressured or rushed like I have at other places. Thank you Jack for your help today and for being so pleasant!
All around HORRIBLE experience! Rude and disrespectful staff! This company does not abide by its own rules and has ZERO common courtesy! I literally watched them give a customer a hard time for an error on their behalf. Then they refused to accommodate him and basically pushed him to the side. The second he walked out, I overhear the woman up front saying how one of the EMPLOYEES bought it minutes before the customer arrived for his ONLINE ORDER!! That was the most disgusting and blatant disregard for anyone I have ever seen and WILL NOT BE BACK!! The reviews on here are spot on. And I would recommend you go anywhere but here! There are two Zen Leafs near by and a Rise dispensary 5 minutes down the road. Those companies all have rewards systems and offer money back after very few purchases. Sunnyside deserves 0 stars if possible.
Products not labeled right. Sold him a product that wasn't what it was labeled as and they did nothing for him. Couldn't care less that he is a legit medical patient. Never had a dispensary NOT do something for their customers when a product is not up to expectations or blatantly just not what it is described as. Hopefully they get better with it quick because all the other dispensaries in the area are very customer friendly...PS... Just had a different dispensary give me a discount because of this and they aren't even a related dispensary. That's customer service.
Great spot. Prices are reliable and the service is top notch. Look for Jack, he's a good dude and will help you find what you need
Indeed, very pleasant experience overall. Friendly stuff, quick service, everything clean and in the place. I can highly recommend this dispensary to anyone. This Ozone popcorn McLovin I bought, made me finally understand what was that stray dog near my hotel barking about for a week... Almost like a revelation. Great stuff for reasonable price. Dog just wanted the waste food from hotel to be delivered near his resting place. So simple...
Beautiful facility and an awesome dispensary experience all around. Immediately upon arrival I was greeted by their friendly staff and was in and out the door in 10 minutes. Vin behind the counter was not only a great guy, but his knowledge about the products made it easy for me to choose what I needed. Go in and get yourself a fire High Supply cart!
Every time I’ve came here, the staff is extremely friendly and helpful. This time around, Kyle went way out of his way to provide awesome customer service. Since I can’t leave him a tip, I thought I’d leave him a review. Management is also very friendly and helpful at this location as well. The best Sunnyside I’ve been to. Blows a River North an Schaumburg out of the water. Great job at this location and I’ll be back.
My first time here, beautiful experience! Quick, efficient, friendly and funny staff, above and beyond service, I felt like I was their only customer! Products well priced for the quality! Highly recommend!
Always goes above and beyond to review the products purchased. Love the atmosphere and everything offered. The staff is amazing! Had Vin check me out today, kept my entertained after a long day so always appreciate that. Thank you for all that you guys do here- my #1 location 😀
I’ve been to this location a few times and one employee I’ve seen frequently is Sara. Every time I see her it brightens up my day. She is very good and very quick at what she does, but she also manages to talk to you and make you feel important the entire time. I have nothing but positive things to say about her as well as everyone I have worked with.The entire team at this location is doing a fantastic job.
Awesome staff, pretty good selection and prices are average for a dispensary in the area. Really gotta emphasize how great the staff is though; very knowledgeable, super friendly and helpful. Vin checked me out last time we were there and he was awesome too. Made sure I was getting the stuff I wanted and made sure I was satisfied with everything. Plus, he was just in a good mood, which can be hard to come by in retail. You can tell the people working here actually enjoy their jobs 🤘
I’ve been going to a competing dispensary since weed became legal until my buddy, Jimmy, showed me around this dispensary and I was blown away. The product was AMAZING and the service was beyond friendly and helpful. Not to mention, checking out was SUPER quick. Definitely a repeat customer!
We were a group of 4 and it was our first time here. Leo greeted us and could not have been better. We let him know what we liked and within minutes we were ready to check out. Checkout was a breeze and Jordan was very nice. Overall excellent experience and we will be back.
Love this store. Everyone is always super nice, they answer any questions you have, they are fast even when there are long lines you're never waiting too long. And they have the best prices of any other Sunnyside in the state. I literally drive four hours round trip every few weeks to go to this location.
This location, with every other Sunnyside location I've been to is top notch. The staff are super friendly, courteous, and knowledgeable about their inventory. The facility is clean, well put together. And still manages to give you the same sort of excitement you felt the first time you walked in to any of their locations. The order and checkout process is quick, painless, and clean. Though I never feel like I can't stop the staff to ask a question if I need to, which I have done. To which I have never walked out with any unanswered or unresolved query.If you're in doubt, trust any Sunnyside location to get the goods and knowledge you seek. I love these guys and gals. Keep it up!!
I’ve been going here for a while now. Super clean. Every time I go in and Sara’s there, she is the most helpful. She’s super fast and efficient. I really love when she rings out my order. She deserves a raise!
My boyfriend and I had a wonderful experience! The staff was so knowledgeable, friendly and professional. We spoke with Orlando who made us feel comfortable and taken care of. It's our go-to place from now on.
Any time I go into ANY Sunnyside location, I am always treated with so much genuine respect and kindness. I have enjoyed Sunnyside so much, that I took my 80 yr old grandmother to one of their locations for her first dispensary experience. She was so nervous, but was warmly welcomed by the staff who spent 20 minutes helping her decide what product was best for her needs. ❤️ Shout out to my gurl Sarah at the Naperville location! She was a true delight. Keep up the great work, Naperville Sunnyside!
Jack was super helpful and made sure to verify that everything I was getting was what I had ordered. He made the process easy and fast and that’s all you can ask for. 10/10 would recommend shopping here again.
This is the ONLY dispensary in my eyes! Everyone else is just imitating. These guys are the most easy going, helpful, and knowledgeable staff you will ever meet. They're prices are amazing, always running great specials on bulk, and just all in all an amazing place with amazing atmosphere! Love this place to death!
In and out quick! The service is outstanding the products or even better than the service which says a lot LOL I had the redhead on the end think her name was Aubrey or something? She was very informative about things outside do the store like different places to eat while we were waiting on my order. So very streamlined very organized process. I would definitely go back and I definitely recommend
Very clean , professional, secure , and friendly people. They were all well educated and exciting about the products being sold. Very COVID friendly with clear walking and social distance marks. Brad in particular checked me out at the counter and was incredibly kind and enthusiastic. If you go here I highly recommend you talk to him for anything!
First time here and the greeter, Santana was super sweet to me welcoming me in and handing some goodies they had at the front table. Talking about all the deals and high % product they just received. She stayed with me through the whole purchase recommending certain strains and walked me out. Super sweet I’m totally coming back just for her and the service she rocked
Sara is absolutely stunning!!!She made me feel like i just walked into a close friends house. So sweet and homey. 🥰As for the rest of the crew, fantastic service throughout from beginning to end.Literally left with a giant smile on my face.Third time coming here and it just gets better and better every time. Best dispensary that has opened up by far!Much love to the SunnySide crew !
I will be going back. You know how you stop at a business and there's that one employee that really knows their stuff, is extra personable, and really nice? That's like every employee here. They blow other dispensaries in the area out of the water. It's way across town for me, but worth it for the warm experience.The woman at reception gave perfect instructions, the guy with the dreads who helped me pick out a cart was super knowledgeable and friendly, and the girl out the counter was great about getting me checked out. I give them all 5 stars
This place is great! The service was excellent . I was in and out so quick. The staff was friendly and knowledgeable on the products. I would recommend anyone whose been visiting the other places to come check this place out. The prices are better than most dispensaries. Plus this place looks like a freakin Apple store !
This is a very nice and clean store with friendly and helpful staff. I'm an old coot new to this stuff and they very kindly helped me and even steered me to a money-saving promotion that was for exactly the products I wanted. Thanks to Jessica and Mike for their outstanding service. Minor glitch was a debit card terminal out of order but it could happen to anybody and I only had to move to another window. I would recommend this dispensary to anyone.
Sunnyside has a great fun staff and the layout of the facility is nice and clean. There’s an aromatic smell of flowers as soon as you walk through the door. The different strains I’ve tried have been a hit so far! They have different stations and are very educational and informative when it comes to west you buy and what you want to know about cannabis. The staff is efficient with orders and tips and suggestions about different products. Definitely a regular customer.
Team is super knowledgeable. The store itself is so bright and welcoming, and the staff is always cleaning it, which is awesome! I was helped by Santana who was super kind and helpful. I told her what I was looking for and she guided me in the perfect direction. At the counter I was checked out by Jenny who is super sweet and friendly. A gentleman Brad also gave me awesome tips on trying different concentrates! 10/10 my new dispo
I will be going back. You know how you stop at a business and there's that one employee that really knows their stuff, is extra personable, and really nice? That's like every employee here. They blow other dispensaries in the area out of the water. It's way across town for me, but worth it for the warm experience.The woman at reception gave perfect instructions, the guy with the dreads who helped me pick out a cart was super friendly and knew his stuff, and the girl out the counter (Jordan?) was great about getting me checked out. I give them all 5 stars
Had an amazing experience in this store today. First time here but been to others that are very cold and impersonal.I was helped with my selection by Sarah,which Kudos on her recommendation. She took what I told her and guided me correctly. Then I had the pleasure of Vinny ringing up my order. Super friendly warm and welcoming. Absolutely overall a top notch place. Thanks guys I will be back for sure!!!
When visiting the new Naperville Sunnyside dispensary I was greeted by an upbeat friendly staff. The online ordering made it super easy to see there selection of products and if I’m ever confused on a product they have an ask anything option at the bottom of the website to speak to a real person about any questions I may have. The store is super clean the product is amazing and the wait times are great as well definitely recommend to anyone thinking about trying out a new dispensary!